Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Lars Rossen on What to Expect From IT4IT 3.0

IT4IT was created as a framework for IT service management, and has established itself as an alternative — or perhaps complementary? — standard to the widely acclaimed ITIL. But since it's been around for a decade now, it's about to change. Lars Rossen — one of the creators of the first version of the IT4IT Reference Architecture, which formed the basis for the standard — told us first-hand what to expect from IT4IT 3.0 on Episode 9 of Ticket Volume podcast.

What is a Neural Network (and How Does it Train Itself)?

You’ve probably heard about neural networks being hailed as the next big step in technological advancements in artificial intelligence (AI). Beyond its often exaggerated depiction in fiction and media, neural networks have slowly but steadily become an invaluable asset in the IT world. It is under constant research in data science and computer science.

What is QoS

Quality of Service (QoS) uses methods or technologies on networks to control traffic and ensure the performance of critical applications with limited network capacity. It enables organizations to adjust their overall network traffic by prioritizing specific high-performance applications. Your internet connection is like a highway where different types of vehicles travel to reach their destination. Your car drivers, truckers, average commuters, and emergency services vehicles all share the same lanes.

What Are the Various Plant Maintenance Types & Objectives?

Every organization is equipped with lots of assets and all organizations rely on some type of maintenance. Organizations that are into production and manufacturing such as oil & gas, electronics, and pharma heavily rely on maintenance. A manufacturing unit utilizes plant maintenance! Don’t know what exactly plant maintenance is? In this blog, we will know about plant maintenance Types & their objectives. So, let's begin with basic definitions first.

Employees Love Using Google Chrome - But Do Their Employers Want Them To?

What’s your web browser of choice? Ask an office full of workers that question and you’ll get a few answers, sure, but one has emerged as a clear favorite: Google Chrome. Holding a collective 60% of the market share in 2021, Chrome has separated itself as the preferred web browser for the general public and modern employees. Here’s the problem: a majority of businesses still set other browsers (predominantly Safari or Firefox) as the default browsers for their employee devices.

Three Critical Questions for Healthcare

Before the pandemic, healthcare was already experiencing staffing shortages. The patient population was getting older and needing more care. Many healthcare professionals were also heading towards retirement. Unhealthy lifestyles were spreading, and the level of education required to enter healthcare professions was rising. Demand exceeded supply.

Five Reasons Digital Employee Experience Management (DEX) Is Essential to Your Business

Business objectives for IT management have fundamentally shifted. Traditionally, organizations imposed a heavy-hand over the types of IT resources their workers employ and how they will use them. However, over the past decade or so, a growing awareness has supplanted these antiquated approaches suggesting technology should conform to the needs of the workers, rather than the other way around.

DevOps vs. Agile: Key Differences and Similarities

DevOps has made a hugely positive impact on the way organizations operate. In essence, it’s a way for different project stages and teams to work. Truth be told, when it comes to integrating various aspects of the IT R&D chain, it’s a godsend. On the other hand, Agile is about emphasizing continuous delivery in software development with a focus on iterative, incremental, and evolutionary development. Today, we’ll learn about DevOps vs.

4 ways to turn field service customers into fans

It’s January 1969, and the pressure is on. Paul, John, George, and Ringo have 17 days to write and record 14 songs. Peter Jackson’s epic documentary, “Get Back,” captures their creative process. We witness individual genius at work, but it’s when the Fab Four play together that we experience the magic of the Beatles. I think the same is true of field service. Our industry is full of talented individuals who are often under pressure.

The SolarWinds Platform and .NET: New Horizons With .NET Core

Like most large software development organizations, SolarWinds uses many programming languages to build our applications, including Go, Java, C++, Python, and more. The predominant language for our Orion® Platform is C#, based on Microsoft’s.NET Framework. As you are likely aware, the directions Microsoft has taken the.NET Framework over the past few years have created exciting new opportunities.