The latest News and Information on IT Service Management, Service Desk and related technologies.
Back in May of this year, Verizon published its 15th annual Data Breach Investigation Report (DBIR) for 2022 which states that 82% of breaches involved the human element, whether it is the user of stolen credentials, phishing, misuse, or an error, people are the biggest contributors to security incidents and breaches. The past several months has also resulted in numerous phishing attacks via corporate email and SMS text messages.
Innovation in DevSecOps must keep pace with the speed of the dynamic, volatile modern cybersecurity environment. Yesterday’s solution worked beautifully…yesterday. What has it done for me today? Continual iteration and speed are paramount, but they’re not without risks. As a SaaS provider, how do you know that the latest evolution of your product works at scale? How do you know that it works at all?
Technology is the catalyst that propels business innovation. It’s the means of ridding inefficiency, delay, and inconsistency from business processes. Technology is the essential element of success for virtually every business in every industry. That’s why technology excellence ranks at the top of every business leader’s list of priorities. Maintaining the level and quality of technology service you need to be competitive comes with many challenges.
Self-service is a process by which end-users can find solutions and access resources independently. It was not so long ago that employees had to either write an email or approach a service representative in person to request a product or service or get an issue resolved. However, the modern workplace has evolved in such a way that self-service is key. One of the primary reasons is that offices are not just restricted to physical spaces anymore.