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The latest News and Information on IT Service Management, Service Desk and related technologies.

20+ SysAdmin Tools You Can't Live Without

Being a system administrator is a high-level and demanding profession. Yes, we’re talking long hours (not counting overtime!), unforeseen events requiring attention, and so much troubleshooting. But not everything about SysAdmin life has to be more challenging than it needs to be. That’s why we put together this list of must-have SysAdmin tools so you can optimize your workflow and focus on critical tasks.

How Ivanti Deters Malicious Threats in the Everywhere Workplace

Back in May of this year, Verizon published its 15th annual Data Breach Investigation Report (DBIR) for 2022 which states that 82% of breaches involved the human element, whether it is the user of stolen credentials, phishing, misuse, or an error, people are the biggest contributors to security incidents and breaches. The past several months has also resulted in numerous phishing attacks via corporate email and SMS text messages.

Why Choose Cloud-Based Asset Management Software in 2025?

It is always essential to make sure all your assets and inventory records are accurate and up-to-date. But, the rapid increase of technology such as mobile devices and assets-on-the-go used both within and outside of the office made the asset management process complex. However, with the help of spreadsheets and on-premise solutions, you can manually keep track of your assets. But, these methods are time-consuming and disorganized and don’t provide complete visibility and insights.

Going All In: Why Customer Zero Is the Ultimate Gift to Your Customers - and Your Own Team

Innovation in DevSecOps must keep pace with the speed of the dynamic, volatile modern cybersecurity environment. Yesterday’s solution worked beautifully…yesterday. What has it done for me today? Continual iteration and speed are paramount, but they’re not without risks. As a SaaS provider, how do you know that the latest evolution of your product works at scale? How do you know that it works at all?

Achieving technology excellence to thrive in the digital era

Technology is the catalyst that propels business innovation. It’s the means of ridding inefficiency, delay, and inconsistency from business processes. Technology is the essential element of success for virtually every business in every industry. That’s why technology excellence ranks at the top of every business leader’s list of priorities. Maintaining the level and quality of technology service you need to be competitive comes with many challenges.

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5 Solutions for a Complex Tech Stack

When you are trying to juggle a complex tech stack, it is often difficult to keep everything running smoothly. Achieving operational excellence can seem like an impossible task, but with the right solutions in your corner, your tech stack can run like a well-oiled machine. Combating the challenges of a complex and convoluted tech stack begins with identifying unifying applications.

The ABC of the Pathping Command

The pathping command is one of the most popular network troubleshooting tools in Windows. Initially released in 2000 along with Windows 2000, it has since been a part of every version. Despite its simplicity, it has become prevalent among network admins and is one of the first tools they turn to when things are not going right. This command combines the functionality of tracert and ping. In this article, we’ll be exploring what a pathping command is, what it does, and how to use it.

5 self-service capabilities you need in your service desk

Self-service is a process by which end-users can find solutions and access resources independently. It was not so long ago that employees had to either write an email or approach a service representative in person to request a product or service or get an issue resolved. However, the modern workplace has evolved in such a way that self-service is key. One of the primary reasons is that offices are not just restricted to physical spaces anymore.

Quantum Computing May Be Closer Than We Think-Is Your Agency Prepared?

As part of President Biden’s $2 trillion infrastructure investment plan, the administration had committed $180 billion to “ R&D and industries of the future.” It’s been made clear if the United States wants to stay ahead of the game, quantum computing must be a part of these investments and integrated into agency infrastructures.