Operations | Monitoring | ITSM | DevOps | Cloud

If an audit happened tomorrow, could you account for every IT asset your organization owns? For many IT teams, that question gets harder every quarter. Assets are scattered across offices, remote devices, spreadsheets, and cloud subscriptions, making them difficult to track. By the time an audit or renewal arrives, the gaps have already become costly.

For IT teams supporting VDI environments, the hardest part of a support ticket is rarely the fix itself – it's figuring out where the problem actually lives. And in most cases, first-level support engineers don’t have access to both the present and historic VDI-specific insights needed to triage the problem, so these VDI tickets are quickly escalated to the VDI team.

New Nexthink Infinity innovations empower IT to govern AI, automate remediation, and troubleshoot digital workplace issues faster, enabling faster action, smoother experiences, and stronger business outcomes. The future of IT requires more than actioning tickets. Modern IT teams are expected to safely enable AI, modernize infrastructure, improve employee productivity, and drive business outcomes in increasingly complex environments.

An IT ticket rarely arrives as a ticket. Instead, it arrives as a Teams DM to whichever technician replied fastest last time, and the request dies with that person's inbox. When a 200-plus-comment r/sysadmin thread on favorite ticketing tools outranks almost every vendor page on Google, that tells you how many teams are still hunting for a system their users will actually use. We compared the 9 best IT ticketing systems for 2026, aimed at IT teams handling internal tickets, not customer support desks.

Almost every network monitoring tool on the market promises the same few things, which is full visibility, faster root cause, and fewer pointless alerts. Spend enough time looking into them and the websites all start to sound the same, and most of them read better on the page than they hold up on the day the network actually slows down.

Apple Declarative Device Management (DDM) is now the standard for device management across Apple platforms. As part of this transition, Apple is retiring legacy software update controls in iOS 27, iPadOS 27, macOS Golden Gate, watchOS 27, visionOS 27, tvOS 27 and later releases. This is just one of several platform changes arriving this fall that could impact how your team manages and secures Apple devices. The good news?