ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Enterprise Service Management

Mar 18, 2024 By Ivanti In Ivanti

Ivanti's Enterprise Service Management enables your organization to extend beyond IT, allowing you to bring great service management to HR, Facilities, GRC and PPM. The Ivanti's Enterprise Service Management platform is transforming the service management landscape. It automates processes, collects employee feedback, and ensures swift responses to inquiries. The platform also manages service teams effectively, offers solutions like HR service management and project management, and enhances compliance. This proactive approach to service management ensures the best possible service experience.

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Nexthink: Innovation from the Swiss Alps - a Pioneering Proactive IT Solution

Mar 18, 2024 By Helmut Maar In Nexthink

Near Lausanne, at the heart of the Swiss Alps where innovation meets tradition, Nexthink is developing a ground-breaking proactive IT solution. Founded in the early 2000s at EFPL’s Artificial Intelligence Laboratory, Nexthink opened its first offices at Lausanne and quickly gained global recognition for its efforts to optimize IT based on the user perspective and to proactively enhance the IT experience – and the working life – of workforces everywhere.

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CSE Inventory Management: Everything You Need to Know

Mar 15, 2024 By Hector In Hector

Inventory management is a vital element of any successful organization, ensuring that resources are used efficiently and operations run smoothly. This takes on particular significance within the Comité Social et Économique (CSE), where inventory must be precisely managed to meet the committee’s specific needs. In this article, we explore the importance of inventory management for a CSE, addressing the essential aspects that make it a must-have practice,

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How Do ITSM, BRM, Agile and Project Management Frameworks Work Together, With David Tomlinson

Mar 15, 2024 By Manuela Aggio In InvGate

A central focus of any business or organization is to build and foster efficient management practices across their teams. This often entails leveraging various frameworks and methodologies tailored to the specific aspects of business operations. So, what do ITSM, BRM, Agile, and Project Management frameworks have in common? What sets them apart? Are there ultimately better frameworks than others? How do you choose the right one? How do you implement them successfully?

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How Infraon AIOPS makes capacity planning a breeze

Mar 13, 2024 By Suraj Niyogi In Infraon

In recent years, traditional IT management techniques have found it extremely challenging to navigate the speed and volume of innovation especially when it comes to capacity planning. It has led to the emergence of Artificial Intelligence for IT Operations (AIOps) to enable measurable digital transformation. As companies recognized the vast potential of AI, investments in AIOps soared, positioning it as a big deal in modernizing IT operations.

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Evolving Corporate Sustainability Solutions: An Interview with Sebastien Duprez & Nina Zellweger

Mar 12, 2024 By Pierre-Loïc Kuhn In Nexthink

As the world continues to feel the pressure of climate change, more and more actors in the private sector are implementing solutions to reduce their carbon emissions and slow down global warming. For many organizations, technology is a major focus in their carbon reduction strategy. And most emissions are linked to digital workplace equipment. In fact, the workplace represents 70% of overall IT-related emissions.

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8 Steps to Build a Solid Problem Management Process

Mar 12, 2024 By Marina Lammertyn In InvGate

When multiple incidents stem from the same issue, it's a clear signal that we need to take action using a robust, step-by-step Problem Management process.

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Benefits of Change Management Training: Understanding, Skills & Leadership

Mar 11, 2024 By OpsMatters In OpsMatters

Discover the transformative power of change management training. By embracing this essential practice, organizations can navigate transitions smoothly, boost employee engagement, and enhance productivity. The benefits of change management training extend beyond operational efficiency to fostering a culture of adaptability and innovation. Stay ahead in today's dynamic business landscape with the strategic skills gained through effective change management strategies.

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What IT Administrators Want to Know About Apple Vision Pro

Mar 11, 2024 By Yosune Baltra In Ivanti

Apple’s release of Apple Vision Pro on Feb. 2, 2024, sparked widespread anticipation among tech enthusiasts worldwide. Even more among enterprise customers when Apple announced MDM management capabilities in visionOS 1.1. Apple Vision Pro lets users interact with apps while remaining connected to their physical surroundings or immerse themselves entirely in a virtual environment of their choosing.

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