Operations | Monitoring | ITSM | DevOps | Cloud

Nexthink Flow combines AI-powered data with a real-time, low code orchestration engine to continuously optimize complex workflows, monitor progress, handle exceptions, and ensure that all tasks are completed as intended. Repurpose hours spent on recurring issues to optimize resources, save costs, and improve IT and employee productivity.

Building reliable, high-performing IT operations requires more than good intentions. Learn the 12 best practices that separate reactive teams from proactive ones. What's covered: Common IT operations challenges in growing organizations 12 IT operations best practices you should adopt IT operations maturity model: starter to scaled Key metrics that matter (MTTR, uptime, incident volume) How tools enable best practices at scale.

Generative AI is transforming IT service management from reactive support to predictive operations. Learn how GenAI automation accelerates resolution and reduces costs.

In this episode of The DEX Show, we’re joined by Kay Firth-Butterfield, the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic Forum. From human rights law and human trafficking to Davos and large language models, Kay traces her remarkable journey into AI governance. We explore shadow AI, workplace “hallucinations,” AI companions, and the hidden risks leaders are underestimating. Kay shares why organizations need cross-functional AI governance, stronger guardrails, and far better training — and why the future of work may depend as much on the humanities as technology.