Operations | Monitoring | ITSM | DevOps | Cloud

������ ���������� ������������ ���� ��������! In the latest episode of ServiceDesk Plus Premiere, we are happy to announce that the CMDB enhancements we teased last month are now generally available—from baseline configurations and data quality policies to the all-new CMDB dashboard. The CMDB story does not stop there! We have also added powerful new capabilities like Integration Mapping, which lets you filter and work with CIs based on the specific integration they came from, whether that is ManageEngine OpManager, Applications Manager, or Site24x7, so tune in to see what else is new.

������ ���������������� ������������ ���� ��������! In the latest episode of ServiceDesk Plus Premiere, we’ll uncover some interesting enhancements coming soon to the cloud version. We will be focusing on what can easily be considered the single source of truth for your IT estate: The CMDB. From setting baseline configurations to track and measure the evolution of your CIs to gaining a bird’s-eye view with the all-new CMDB dashboard, there’s a lot in store.

������ �������������� ������������ ���� ��������! We're a month into the year, and it’s already been an exciting start for ServiceDesk Plus. From expanding our AI provider integrations—which now include Google AI Studio alongside OpenAI, Azure OpenAI, and our own hosted LLM—to enhancing our Predictive AI suite, we’re excited to share some exciting updates to the cloud version of ServiceDesk Plus.

On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how Mobile DEX changes that. The conversation covers healthcare, retail and manufacturing use cases, AI compliance, application insights, VDI convergence, and the growing shift toward mobile-first work strategies.

See the highlights of the latest Alloy Navigator release, the all-in-one ITSM and ITAM solution for modern IT teams. Built-in dashboard analytics, enhanced reporting, a smarter AI Assistant, and Outlook integration help you work faster, collaborate better, and make data-driven decisions with ease.

Alloy Navigator Express 2026 is here! It now includes built-in dashboard analytics, enhanced reporting, a smarter AI Assistant, Outlook integration, and more. See the latest updates in action!