Operations | Monitoring | ITSM | DevOps | Cloud

ITSM manages service delivery to users. ITOM keeps infrastructure running. Modern IT teams need both to work together, powered by GenAI, for complete operational success. What's covered: ITSM vs ITOM: key differences explained ITSM vs ITOM vs AIops: how GenAI changes the game Why ITSM and ITOM work better together Which one to implement first Common myths debunked.

Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. InvGate's Workflows module reduces the learning curve and technical knowledge required, making it easier than ever for users to understand and effectively build workflows quickly. Plus, it comes with multiple perks: Get ready to automate your whole organization's processes on InvGate Service Management!

As businesses move toward hybrid work models and complex cloud ecosystems, traditional IT Asset Management (ITAM) is no longer enough. In this webinar, hosted by PT Sinergi Wahana Gemilang and featuring experts from Infraon (Everest EMS Technologies), we dive deep into how organizations can transition from manual tracking to automated, AI-driven asset management. We explore the full asset lifecycle from procurement and real-time tracking to maintenance and secure disposal, and discuss how to mitigate security risks and optimize IT spending in 2026.

Missed our live session? We’ve got you covered. Yesterday, we hosted our very first AIOps webinar, and the energy was incredible! Introduction to AIOps with Infraon brought together IT professionals for a deep dive into practical AI applications. Led by Dinesh Doraiswamy V, this wasn't just a presentation—it was a live, interactive session tackling real-world scenarios and honest truths about where AI fits in modern IT operations today.

Tom welcomes Mike Lovewell to explore how digital friction continues to shape the modern workplace. From early days of low awareness to today’s complex, AI-influenced environments, Mike shares how friction has evolved in scale rather than cause. They discuss the growing importance of flow state, the measurable business impact of small disruptions, and why adoption—not just technology—is the key to success. AI emerges as both a solution and a new source of friction, depending on trust and usability.