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The latest News and Information on IT Service Management, Service Desk and related technologies.

Nexthink Recognized in G2's 2025 Best Software Awards

We are honoured to announce that G2 has recognized Nexthink as a leading software company in EMEA in their 2025 Best Software Awards. This achievement builds on our ongoing recognition from G2, where we’ve been named a Category Leader consecutively since 2021. Our success is only possible because of the support we receive from our incredible DEX community.

5 Things We Learned from the Latest Public Sector Cybersecurity Report

Marketing Connections has published the Next-Gen Government IT: AI and Observability Insights Report in partnership with SolarWinds. The survey targeted 200 public sector IT decision-makers and influencers in the US and 100 of their counterparts in the UK. Here are five things we learned.

RFID vs. Barcode Scanning for Inventory Management: Which One Fits Your Business Best?

When it comes to inventory management, businesses are constantly searching for efficient, reliable, and cost-effective solutions. Two of the most popular tracking technologies are RFID tags and barcode scanners. Both have revolutionized data capture and inventory tracking, but they serve different business needs. In this article, we’ll explore the key differences between RFID technology and barcode technology, their advantages, and how to choose the best solution for your operations.

How to Scale Your Business with Hybrid IT

Did you know that 81% of surveyed US businesses struggle to keep up with the pace of change? As digital transformation accelerates, IT teams are under increasing pressure to manage environments that are more complex than ever before. Hybrid IT, the blend of on-premises and cloud infrastructure with SaaS solutions, has emerged as the go-to strategy to streamline workflows amid these challenges. Let’s discuss how an intelligent hybrid strategy can position your organization for maximum scalability.

Essential Browser Security Updates You Need to Know

Essential Browser Security Updates You Need to Know Browsers are vulnerable and need regular updates to stay secure. Organizations are focusing on multiple remediation strategies and recommend weekly updates. Recent updates from Apple tackle a USB vulnerability in iPhones and iPads that could allow unauthorized access, posing a significant risk to high-profile users and their sensitive information.

The Cost of Bad Workflow in Enterprise Companies

In today's fast-paced digital landscape, the cost of bad workflow in enterprise companies has grown significantly. Without effective workflow automation tools, employees are forced into time-consuming, manual processes that drain productivity, increase operational costs, and hamper organizational agility. Many enterprises still rely on outdated systems and scattered workflows that prevent them from reaching optimal productivity.

5 Configuration Management Tools For 2025

Configuration Management tools can be complex to understand and navigate, especially when you're in the process of selecting one that aligns with your organization's goals. However, there’s no doubt about their importance and impact on the proper development and growth of businesses. And if you still have any doubts—let me tell you, they are essential. That said, the market offers many options, each with different approaches, unique features, specific benefits, and varying pricing models.

The Top 5 IT Asset Tracking Software For 2025

Finding an IT asset tracking software that aligns with your team’s goals and your organization’s needs can be a challenging task. There are many options on the market, each with different features, benefits, and capabilities. So, how do you navigate through the alternatives? What should you consider? And most importantly, how do you choose the right one? We know it’s not an easy decision.