Operations | Monitoring | ITSM | DevOps | Cloud

As applications evolve, we may start to lose visibility into why things are slow. Web apps often suffer in silence as customers are more likely to leave when they’re unsatisfied rather than reach out. Complex user flows, resource-intensive API calls, and an ever-growing codebase can all contribute to poor performance. This is why we don’t have scheduled performance days.

Enterprises continue to invest heavily in modernizing their IT infrastructure. That leaves network administrators and NOC analysts challenged with effectively monitoring an evolving digital landscape. The goal becomes to meet the service needs of customers and ensure the underlying infrastructure is resilient.

Pop quiz, hotshot. How much does it cost to build a self-hosted Kubernetes cluster? Quick, no conferring. If you thought the answer was “nothing”, go to the back of the class. According to distributed systems expert Cindy Sridharan, quoted in Cloud Native DevOps with Kubernetes, the answer is “one million dollars”: It takes well over a million dollars just in engineer salary to get Kubernetes up and running from scratch. And you still might not get there.

The Rancher Academy launched on May 15, 2020. Here we are, 94 days later, and we’ve issued our 1,000th certificate to a graduate of the Certified Rancher Operator: Level 1 course. Rancher is open source software, so anyone can download it and use it. With that freedom, though, comes a cost: we all learn how to use it according to how we need to use it. Through this lens, the actual potential of Rancher becomes distorted, and the experience of each individual varies widely.

We’ve all been on two types of projects: ones that ran smoothly, and ones that crumbled to pieces. While there are lots of contributing factors in each case, I’ll go out on a limb and say that project ownership (or lack thereof) is what makes the biggest difference.

Growth is generally considered to be a healthy characteristic of a business. But, if the firm cannot establish systems that can take care of that growth, it might end up digging a hole for its operations.

Developers understand the importance of keeping their team up to date on work and use many of the integrations between Bitbucket Cloud and Jira like smart commits and automation triggers to do so automatically. However there may be times where there are nuances or uncommon situations when merging a pull request that aren't covered by existing automation rules – sometimes there are multiple pull requests, or sometimes merging means you're now in 'Done' and other times you're in 'Releasing'.

The healthcare ecosystem is complex, and the diversity of the different departments and devices results in a multifaceted IT infrastructure that can be hard to manage. With increasing digitalization, healthcare institutions are also at increased risk of becoming victims of viruses, Trojans, and myriad other cyberattacks. The goal is usually to access the confidential data in the patient file for either financial purposes or malicious intent or damage the critical infrastructure itself.

When was the last time an IT conversation reminded you of the movie “Casablanca”? That happened to me recently when I was talking with another IT professional about Ivanti Neurons. We discussed how Ivanti Neurons will make life easier for IT by delivering more self-servicing, self-healing and self-securing experiences.

In today’s tip of the day, we’ll look at the importance of measuring employee experience (EX) and the specific challenges of doing so with an all-remote workforce. In the video, I’ll walk you through how to look at your employees’ SaaS performance using Catchpoint’s dashboard, so you can see the level of detail available to you with Catchpoint’s endpoint monitoring solution.