Operations | Monitoring | ITSM | DevOps | Cloud

Delivering an exceptional mobile user experience (UX) is critical for business success. As mobile devices cause over 60% of global web traffic(2024) from billions of active users, a subpar mobile experience can lead to lost customers and revenue. Slow-loading pages and design-induced poor interactivity and unstable layouts frustrate users. Bad UX drives disgruntled users quickly to competitors via a one-way street.

According to a recent 2025 study, the average cost of downtime has inched as high as $9,000 per minute for large organizations. For higher-risk enterprises like finance and healthcare, downtime can eclipse $5 million an hour in certain scenarios. Whether you're part of a DevOps team, an SRE, a developer, or an engineering manager, minimizing application downtime should be a critical focus. One of the most effective ways to achieve this is through Application Performance Monitoring (APM).

The central source for C-level insights on IT trends and transformation.

Many companies are rapidly adopting cloud-native computing services, like containers, microservices, and serverless computing. Unlike monolithic applications, these technologies rely on distributed architectures. Whether you are running them in the cloud, on-premises, or both, distributed systems consist of thousands or millions of processes and components. The challenge now is to make these complex systems’ inner workings visible, controllable, and improvable.

We are proud to announce a significant advancement in our commitment to serving the US federal market – Nexthink is now listed as “In Process” in the FedRAMP marketplace. To achieve this, we have been working closely with our federal consultant Quzara, to complete a rigorous security assessment. Through this process, we're implementing hundreds of required controls to meet the highest standards of cloud security.

As Site Reliability Engineers (SREs) managing global infrastructure, we face unique challenges when serving users in mainland China. The Great Firewall of China creates a complex web of technical obstacles that can render even the most robust international websites slow, unreliable, or completely inaccessible to Chinese users.

david.arrowsmith • June 27, 2025 IT Operations (ITOps) managers need to ensure always-on availability across a more complex and hybrid ecosystem than ever before. Event storms, patchwork toolchains and slow root cause analysis (RCA) impede responsiveness and undermine the high digital performance customers demand. The Event Intelligence and Service Observability Platform from Interlink Software addresses this.

As organizations scale their infrastructure, monitoring systems can become a source of noise rather than insight. A clean, straightforward set of alerts for a handful of services can quickly spiral into a mess of overlapping thresholds, redundant triggers, and inconsequential notifications across hundreds (or thousands) of components. This flood of notifications can slow response times, overwhelm engineers, and increase the chance of overlooking critical problems.

Packet loss is likely a familiar issue if you’ve managed networks susceptible to slower network speeds, degraded data quality, or increased latency. It directly impacts network operations and digital experiences, which is why we recommend that you take the time to understand and prevent it.