Operations | Monitoring | ITSM | DevOps | Cloud

In 2023, the fight to retain customers will be one of the biggest factors determining whether a business can survive the recession all are predicting. One of the key findings from the 2022 State of Service Report from Salesforce is that great service is at the heart of customer retention: 48% of customers will switch brands for better customer service when something goes wrong, and they view open communication as a key factor in how a customer might gauge the quality of customer service.

In November 2021, we announced a strategic partnership with Microsoft to develop a Microsoft Azure managed service that lets customers run Grafana natively within their Azure cloud platform. Azure Managed Grafana, which became generally available in August 2022, makes it simple for Azure customers to deploy secure and scalable Grafana instances and connect to open source, cloud, and third-party data sources for visualization and analysis.

Today we are excited to announce scheduled searches – a new feature on Dashbird that allows you to track any log event across your stack, turn it into time-series metric and also configure alert notifications based on it. This has been one of the most requested features across our users and we are thrilled to make it available for all users starting today.

Elastic Enterprise Search 8.6 enables customers to index searchable content on file systems, network drives, MongoDB, and Amazon S3. With new connectors for network drives and Amazon S3, content indexed can easily be transformed for natural language processing (NLP) use cases with intuitive tooling to test and tune your search experience with the trained model of your choice.

Elastic Observability 8.6 introduces a set of capabilities improving production operations through the introduction of host (EC2/GCP compute/Azure compute) observability, application dependency operations views (insights into databases, caches, etc), and a new connector for Opsgenie. These new features allow customers to: Elastic Observability 8.6 is available now on Elastic Cloud — the only hosted Elasticsearch offering to include all of the new features in this latest release.

This is just a quick blog to draw attention to some new and enhanced monitoring dashboards we have added to eG Enterprise in the upcoming release (v 7.2) to provide quick and powerful overviews of a range of AWS services. As with all our dashboards, color-coded overlays provide guided drilldown for help desk operators and administrators. If a component has an issue, an amber or red indicator is overlaid to allow the viewer to click through to further diagnostic information.

HAProxy Technologies is proud to unveil the 2.7 release of HAProxy Data Plane API. This release was a huge undertaking, and as with the 2.6 release, we focused on extending support for configuration keywords. We are happy to announce that with this release we support all HAProxy configuration keywords in the Data Plane API. Along with enhanced keyword coverage, we’ve added the ability to specify multiple named defaults sections through the API.