Operations | Monitoring | ITSM | DevOps | Cloud

Change is hard. Instigating change across an organization can feel nearly impossible. Just ask any executive about a time when they tried implementing new rules or introducing new software across the company, and you’ll hear plenty of horror stories. While many of us know the pitfalls associated with making changes that impact multiple stakeholders, there are ways to do it successfully.

ITIL service operation is the fourth stage of the service lifecycle. It's responsible for the day-to-day support and maintenance of all IT services. Done well, it can protect the live environment, restore service quickly in the event of incidents, and investigate the root cause of preventable incidents. In the following article we will see how service operations work, the benefits it can bring to your organization, and its main functions and processes.

Today’s modern enterprise WAN is a mix of public internet, cloud provider networks, SD-WAN overlays, containers, and CASBs. This means that as we develop a network visibility strategy, we must go where no engineer has gone before to meet the needs of how applications are delivered today.

Infrastructure performance management (IPM) is the process and associated tools for ensuring the overall health of your entire IT ecosystem so it operates at optimal levels. Because your infrastructure supports your entire enterprise—from daily operations to strategic initiatives—the stakes are high.

The basic goal of log management is to make log data easy to locate and understand so that users can identify how their services are performing and troubleshoot more quickly. Logging as a Service, or LaaS, takes log management a step further by providing a solution that seamlessly scales and manages your log data via cloud-native architecture.

Amazon Elastic Kubernetes Service (Amazon EKS) is a system that makes it easier to run Kubernetes on AWS and on-premises. This managed AWS Kubernetes service scales, manages, and deploys containerized applications. Through EKS, you can run Kubernetes without installing or operating a control plane or worker nodes — significantly simplifying Kubernetes deployment on AWS. So what does it all mean?

Chasing down critical information in disparate systems of record while trying to resolve an incident can make an already stressful situation even more taxing. Extra clicks, extra logins, copy/paste, socializing that information with other responders–it all wastes time and introduces more room for human error. Now PagerDuty customers can use Custom Fields on Incidents to enrich their incident data.

In an increasingly interconnected and data-driven world, where information shapes decisions and fuels innovation, the integrity of data has become paramount. However, lurking beneath the surface is a silent threat that can undermine trust, compromise systems, and wreak havoc on organizations: data tampering. In this post, we delve into the realm of data tampering, exploring the vulnerabilities, the reasons behind data tampering practices, and countermeasures against them.

Every professional wants to advance in their careers and IT pros are no different. You’ve probably wondered how to do and be more as an IT technician. How do you distinguish yourself from Joe, who sits next to you and is also a jack of all IT trades? How do you go from being a common IT guy to being an IT hero? Let’s look at the top 10 sysadmin essential skills you could learn to boost your career and enhance your salary.

Distributed microservices and cloud computing have been game changers for developers and enterprises. These services have helped enterprises develop complex systems easily and deploy apps faster. That being said, these new system architectures have also introduced some modern challenges. For example, monitoring data logs generated across various distributed systems can be problematic.