Operations | Monitoring | ITSM | DevOps | Cloud

Shorter days ahead… Switch your Alloy Navigator to Dark Mode and give your eyes a break during cozy afternoons. Perfect for anyone who likes to work in a calmer, low-light environment! Yes, we’re a bit late to the party. Dark Mode for technicians finally arrived in Spring 2025 for Enterprise and Express.

What if you could instantly add an engineer to your team -- one who knows your system and is on call 24/7? That’s Datadog BITS. From gathering context to generating and testing hypothesis, BITS helps you find root causes in minutes - not hours.

See how RITA, Resolve’s intelligent AI agent, instantly resolves IT issues before they become tickets. In this live demo, you'll get a front-row seat to how RITA automates routine service desk requests, helps technicians troubleshoot faster, and brings the Zero Ticket IT vision to life. Hosted by Ian Coppock and demoed by Derek Pascarella, this is automation in action.

Creating a unified IT inventory is one of those tasks that always gets postponed. However, sooner or later, you need to get it done to avoid wasting money and resources. The secret to getting your inventory done in 24 hours is that there’s not just one way to build it. InvGate has several ways to track and upload all the different types of assets, so you can choose the one that’s most accurate for your needs.

The 5 Stages of ITSM (ITIL V2) are essential for understanding how IT Service Management transforms businesses and IT operations.

Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a leading thinker on the intersection of people, technology, and the future of work. Together they explore how AI is reshaping HR — not only in how the function operates day-to-day, but also in how it redefines HR’s outward-facing strategic role in organizations.

In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it takes to be an “enlightened leader” in 2025.

Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel. Knowledge is power—until you forget.

Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel. The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim, and everyone is a suspect - especially the VDI team. "The Foundation" makes another appearance, and the team gets closer to uncovering the source of many of their recurring IT issues, with the help of an AI assistant and a very persistent DEX team.

Unlock the power of the Splunk AI Assistant for SPL in your enterprise environment! In this quick tutorial, we'll walk you through the entire process, from downloading the app on Splunkbase, accepting the license agreement, and installing it in your environment, to completing the cloud-connected configuration which now allows you to use the AI Assistant in even more environments!