Operations | Monitoring | ITSM | DevOps | Cloud

Innovation at Work: Inside Our Product & Engineering Team

In this inspiring video, three of our dedicated Product and Engineering team members open up about what it’s like to bring new ideas from concept to reality. Discover how collaboration fuels creativity, why working side by side with passionate colleagues makes all the difference, and how we put our customers at the heart of everything we do.

Unifying Autoregressive and Diffusion-Based Language Models

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.

Introduction to Puppet Security Compliance Enforcement

Take enterprise compliance to the next level with Puppet Security Compliance Enforcement. This video demonstrates how to shift from reactive to proactive compliance, automating security standards across Puppet Enterprise and Puppet Core environments. Discover how to implement CIS benchmarks with ease, achieve consistent compliance, and reduce risk across your Linux and Windows infrastructure with tailored configurations.

Semantic Search Explained: Search with intent [Quick Question Ep. 3]

In this video, I’ll explain what semantic search is and how it’s different from traditional keyword search. I’ll walk you through the limitations of lexical search, what we mean by semantic intent, and how vector search plays a role under the hood. About Elastic Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. Elastic’s solutions for search, observability, and security are built on the Elastic Search AI Platform — the development platform used by thousands of companies, including more than 50% of the Fortune 500.

GitKraken Desktop 11.3: This is either a brilliant or terrible idea

AI-powered commits? Rewriting your Git history? We know, it sounds unhinged. But in GitKraken Desktop 11.3, Commit Composer makes it possible to take messy WIP or past commits and turn them into a clean, logical story. In this video, we’ll show you how Commit Composer works, when to use it, and what it means for your workflow. What Commit Composer can do: Plus, we cover other new features in 11.3: Git Blog: gitkraken.com/blog.

AI-Driven Risk Analysis in Seconds #AI #itsm

IT changes can be challenging. Hidden risks, costly mistakes. In Alloy Navigator, you’ve got an AI-driven risk analyst that tears through past tickets and mines your knowledge base, delivering risk analysis and tailored recommendations for every change — in seconds. Now everyone on your team has a personal Mentat, a strategic sidekick that turns data into sharp insight. In this short video, we used gpt-4.1-mini for completions and text-embedding-3-large for generating embeddings from OpenAI.