Operations | Monitoring | ITSM | DevOps | Cloud

In technical support, ensuring customer satisfaction and quickly resolving issues are of utmost importance. At Honeycomb, we embrace a comprehensive approach by using our own platform—not only for engineering purposes, but to also empower our support team. By utilizing Honeycomb, our support engineers can monitor, troubleshoot, and investigate customer issues with great efficiency.

One of the most important events you should be monitoring on your network is failed and successful logon events. What comes to most people’s minds when they think of authentication auditing is OS level login events, but you should be logging all authentication events regardless of application or platform. Not only should we monitor these events across our network, but we should also normalize this data so that we can correlate events between these platforms.

DORA metrics, not to be confused with the beloved children’s cartoon character, are a bit trendy at the moment in the world of technology. The DevOps Research and Assessment group (DORA) is run out of Google. They run surveys and do research into what makes organizations successful in the Digital Age. They’re probably most well known for their yearly State of DevOps Reports and the book Accelerate.

Few areas of development have seen as much recent change as mobile. Mobile phone and app usage spiked during the pandemic as we adapted to life with social distancing procedures. And even post-Covid, many mobile habits have stuck, whether it’s using apps for connecting with friends, shopping, getting healthcare, or staying fit. In the first half of 2022, daily time spent on mobile devices in the US was up 39% from three years ago and up 9% from late 2021.

This article explores the rise of micro apps and microservices, driving faster and lighter software experiences. It discusses monitoring challenges in distributed systems and provides an introduction to monitoring Kubernetes. Learn about the basics, benefits, and differences of micro apps and microservices, along with insights into effective monitoring strategies. Discover MetricFire's monitoring solutions through a free trial.

Today I will cover monitoring and troubleshooting AVD (Azure Virtual Desktop) connection issues and problems. Microsoft Azure Virtual Desktop (AVD) is a powerful cloud-based service that enables organizations to deploy and manage virtual desktops and applications. It provides users with a seamless remote desktop experience, allowing them to access their resources from anywhere. However, like any technology, AVD can encounter connection failures, causing frustration and disruption for users.

Event-Driven Architecture (EDA) is a modern approach to designing distributed systems with loosely coupled components. EDA has gained popularity in many industrial applications due to its flexibility, performance and scalability. This article offers a comprehensive overview of Event-Driven Architecture (EDA), explaining its key components and the patterns used. I’ll also cover the use cases of EDA and the benefits and challenges of implementing it.

CloudOps (or Cloud Operations) is a combination of network, security, performance, device management, help desk and other tasks that keep cloud-native applications and underlying infrastructure up and running.

The world of FinOps can be pretty complex. Don’t get us wrong, it’s a fantastic way to align IT and finance teams for maximum efficiency in cloud operations. But for newcomers, it may feel a bit overwhelming at first. That’s why following influential leaders in the FinOps space is a must. The tips, insights, and guidance from these top FinOps performers can give you the confidence and motivation to lead FinOps at your company.