Operations | Monitoring | ITSM | DevOps | Cloud

What is YAML? A Beginner's Guide

YAML is a digestible data serialization language that is often utilized to create configuration files and works in concurrence with any programming language. YAML is a data serialization language designed for human interaction. It’s a strict superset of JSON, another data serialization language. But because it’s a strict superset, it can do everything that JSON can and more.

Can devs and designers get along? - Dev Matters S1E02

In this episode of Dev Matters, Don and his guest Ben Sanders discuss whether software developers and designers can really get along. Ben shares stories, tips, and strategies pulled from his experience of over 15 years in the software industry. This episode was recorded in front of a live studio audience on Twitch.

Splunk SOAR Playbooks: Azure New User Census

Hafnium is the latest cyberattack that utilizes a number of post-exploitation tools after gaining access to Exchange servers through a zero-day exploit. One of their persistence methods was creating new user accounts in the domain, giving them the ability to log back into the network using normal authentication rather than use a web shell or continue to re-exploit the vulnerability (which has since been patched). Learn how you can use Splunk Phantom to automate account monitoring to ensure that threat actors are not exploiting vulnerabilities to access sensitive information through authenticated accounts.

Resource check profile - Monitor Windows event logs and Linux syslogs

Track server resources such as Windows event logs and Linux syslogs to monitor specific events and strength your server's security. Internet-facing systems constantly confront the risk of security hacks and data theft. While you're monitoring key performance metrics of your servers, keeping an eye out for security incidents is also necessary. This can be achieved through event log monitoring for Windows servers, and syslog monitoring for Linux servers.

5 Customer Service Tips For Professional Services Firms

Customer service is by no means easy. Managing this part of your operation can be immensely challenging. Your team must strike a balance between solid technical knowledge and perfect communication skills to deliver the very best customer experience. At StartingPoint, we believe customer experience is something that should be continuously refined. Exceptional customer experiences are the fuel driving the growth of your business.

6 Best Bandwidth Monitoring Tools

Your network relies on reliable data transmission. Not only could troublesome connections yield negative results for customers, but connectivity issues could also indicate deeper problems within your network. However, if you monitor your bandwidth consistently and carefully, you can maintain your network’s health and solve issues as they arise.