Operations | Monitoring | ITSM | DevOps | Cloud

Alloy Navigator 2026 Spring Release: Highlights

See the highlights of the latest Alloy Navigator release, the all-in-one ITSM and ITAM solution for modern IT teams. Built-in dashboard analytics, enhanced reporting, a smarter AI Assistant, and Outlook integration help you work faster, collaborate better, and make data-driven decisions with ease.

AI, Platforms, and the Future of Value Delivery: A Conversation with ServiceNow

How do enterprises turn AI from experimental potential into real-world software delivery value — without slowing down, breaking security, or sacrificing reliability? At {unscripted} 2025, Amit Zavery — President, Chief Product Officer, and COO of ServiceNow — joined Harness CEO and Founder Jyoti Bansal for a candid fireside chat on the future of AI in the enterprise, the role of platforms in unlocking developer productivity, and why"AI-native" only works when speed, security, and reliability move together.

Service Collection keynote - Shatter the service quo | Team '26 | Atlassian

AI is transforming how businesses operate and leaders are being held to higher expectations. Service must be unified, intelligent, and resilient across your entire organization, not patched together and slowed down by legacy constraints. Learn how Atlassian’s AI-powered Service Collection, including Jira Service Management, Customer Service Management, Assets, and Rovo, enables teams to meet this moment.

Product Update - May 2026

IncidentHub's latest product updates include a new Business plan with Teams support, early outage detection v1, and more integrations with ticketing systems. The public status now includes a disable feature. As before, many features are driven by feedback, and I am grateful to all our customers who have shared their feedback with us.

Cortex | See every engineering scorecard in one view with All Scorecards

Engineering orgs track AI maturity, production readiness, incident preparedness, and a dozen other standards. Each one usually lives in its own scorecard, which makes it hard to see where the org is actually stuck. For this Feature Friday, our Principal Product Manager Christine Byun walks through the new All Scorecards report, now in private beta. In this demo: Birdseye showed you one standard in detail. All Scorecards zooms out so you can see the whole engineering org at once.

Coming soon to Perspectives from the Edge - Wendy is joined by Kate Gallagher of Manchester Digital

In this teaser for an upcoming episode of Perspectives from the Edge, Wendy Shearer, Director of Partners & Ecosystems at Pulsant, speaks with Kate Gallagher, Managing Director at Manchester Digital, about how Manchester has become one of the UK’s leading technology ecosystems and a model for regional innovation and growth.

Why Network Operations Needs Data-Centric AI

The discussion around AI in infrastructure and operations has become increasingly model-centric. Teams want to know what model a platform uses, how current it is, how much reasoning capacity it has, and how quickly it can be updated as the model landscape shifts. Those are reasonable questions, but they tend to arrive too early. In production operations, the more consequential question is what happens to the data before any model is asked to interpret it.

Multi-cloud vs. hybrid cloud: Which approach is right for your organization?

Cloud adoption has evolved from simple infrastructure outsourcing into a spectrum of deployment models designed to balance performance, resilience, compliance, and cost. Two of the most widely adopted approaches today are multi-cloud and hybrid cloud. While they are often discussed together, they solve different architectural problems.