Operations | Monitoring | ITSM | DevOps | Cloud

14 Best Service Desk Software Tools Ranked by IT Pros (2026 Guide)

Choosing the best service desk software is one of your most important investments as a service-focused organization. We have seen how the right tool can transform IT support operations—and how the wrong one can create more problems than it solves. While comparing IT service desk tools, I discovered something surprising: pricing differences are staggering. Zendesk starts at $55 per agent/month, but alternatives like Desk365 begin at just $12.

7 Best Network Monitoring Software in 2026 and Beyond

More data leads to complex networks the solution to optimize complex network is a comprehensive network monitoring software. Many business organizations suffer from performance lapses as they don’t know what is the issue with their data network. They find themselves in an infinite loop of missed opportunities due to non-optimal network monitoring solution. This leads to the question – are we praising the network software now?

Full Deployment Lifecycle Automation with ENV Zero | Infrastructure Automation Solution

Welcome to another ENV Zero Topic Talk! In today’s session, we dive into Full Deployment Lifecycle Automation. Discover how ENV Zero automates every step of your deployment—from code commit, to testing, and post-deployment validation, all within a unified pipeline. Learn how this solution improves productivity, reduces errors, and ensures faster, more reliable delivery. Ready to streamline your deployment process?

The Hidden Warning Signs Before Hybrid IT Outages (And How AI Finds Them)

Hybrid IT environments are the reality for most organizations today. Unfortunately, they’re also one of the biggest reasons outages are now harder to prevent. Between on-prem infrastructure, cloud services, SaaS platforms, distributed networks, and modern applications, IT teams are managing an ecosystem of dependencies that changes constantly.

Enable self-service environments with Harness Internal Developer Portal

Learn how to enable self-service environments with an internal developer portal (IDP) and CI/CD automation. You’ve automated deployments with Harness CD, but what about the environments those deployments run on? In this quick demo, see how Harness Environment Management completes the picture by making environments self-service, standardized, and fully lifecycle-managed. Together, CD + Environment Management close the loop on modern software delivery.

Expanded Chart View: Investigate Without Leaving the Chart

Charts in Netdata have always been interactive. You can zoom, pan, select time ranges, and see per-second granularity across thousands of metrics. But when you spotted something interesting, the next steps usually meant leaving the chart: opening another tab to check a related metric, navigating to the correlation tool, or pulling up a different time range for comparison. The investigation workflow lived outside the chart, even though the chart was where the investigation started.

Resolve's Agents of IT podcast - Ep. 16 - Can AI Fix Broken Work Without Breaking Security?

In this episode of Agents of IT, host Ari Stowe sits down with producer Ian Coppock for a fast-paced, no-filter discussion on one of the hottest topics in enterprise tech: AI, security, and the reality of modern work. Is AI introducing new security risks, or just exposing the ones that were already there? The answer is both. From overprivileged access to machine identities, Ari and Ian break down what’s actually changing and what isn’t. They challenge the idea that AI alone will fix broken workflows and explore why intentional design, guardrails, and orchestration matter more than ever.

Overview of Cloud Status Check

In this video, we walk you through Uptime.com's Cloud Status check feature, designed to monitor the status of common cloud services within your technology stack. Learn how to configure a Cloud Status check, select third-party services, choose which components to monitor, and understand how the Down state works when multiple components are affected. We also cover how to opt out of maintenance notifications, view incident history, and organize checks with tags.