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How Service Catalog Increases Productivity

Productivity is defined by measuring the amount of output over a given time frame. However, this discounts the quality of output, which is crucial in moving toward a more complete definition of productivity. Relating to services, increases in productivity generally highlight the amount of feature releases over time. This leaves out the critical measurement of quality compared to quantity. This is where a Service Catalog can greatly enhance true productivity within an engineering organization.

"Experience is truth": ABN AMRO's Real-World XLA's

“Experience is truth.” That was one of the slogans my colleagues and I came up with in our first meeting as the newly-formed Digital Employee Experience team at ABN AMRO, one of the largest banks of the Netherlands. The subtext being that Digital Employee Experience, had to be top of mind for every IT project, even if that meant some unconventional thinking. But we were ready for unconventional.

What is an IoT marketplace?

The Internet of Things (IoT) ecosystem is expanding at a rapid rate, with the number of devices growing every year. The increase in physical hardware being manufactured multiplies the amount of software needed to perform various functions on new platforms. There are a range of IoT use cases, including voice-controlling the lights in your home, monitoring air pollution, or the parking feature of a self-driving car.

Everyone Says It's a Bad Idea; Should You Do It Anyway?

It's a special edition episode this week as Ben chats with Felix Livni of Schedulista to talk startups. There are plenty of hot takes to go around such as ignoring good advice when starting a business, how boostrappers should do the exact opposite things that a venture funded company does, and why you may consider direct mail for a SaaS business. Grab your pitchforks and tune in!

Learn where you rank and how it affects digital service resilience

We evaluated where enterprises are positioned in the Incident Management Spectrum and in their journey to digital service resilience and found that incident management needs its own transformation. In the report, you'll learn which approach to incident management is the best for meeting today's business imperatives.

Digital Transformation Secrets: Balancing Innovation and Uptime

Providing a superior digital customer experience is a critical component of business success for technology and digital service providers. But an enjoyable, effective, and reliable customer experience demands new IT architectures and places new expectations on the way SREs, development teams, ITOps, executives, and other previously siloed groups work together. And at what costs? To understand, we asked over 300 DevOps, ITOps and business leaders for perspectives.

LogDNA: MANTL and LogDNA

Join us for a chat with James Qualls, a Director of Engineering at MANTL, to hear how LogDNA is empowering the developers on his team to own their monitoring. MANTL found that once developers could own their logging and monitoring, the infrastructure team and application architecture team were able to work better together. For MANTL, the ability to remove bottlenecks and scale using LogDNA meant they were able to respond to the needs of their customers quickly and enable more people to bank from the safety of their own homes.

NiCE IT Mgmt: Advanced Oracle Monitoring on Microsoft SCOM

The NiCE Oracle Management Pack 5.2 is an enterprise-ready Microsoft SCOM add-on for advanced Oracle monitoring. The new version 5.2 for Windows- and Linux-based Oracle deployments comes with new features, such as improved tablespace monitoring for large environments, new metrics, UDC metric automation, and more. Sign up for the live session to learn more about maintaining large, cross-platform Oracle environments' health, performance, and service delivery.

Why Windows service monitoring is vital for optimal network performance

A network service is an application running at the network application layer and above that provides data storage, manipulation, presentation, or communication. It is often implemented using client-server or peer-to-peer architecture based on application-layer network protocols. Windows services are critical processes that support vital server functionality. Sometimes these services fail to start or they stop working.