In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Many vendors claim to provide value and help organizations bolster their digital operations management.
Root Cause Analysis (RCA) is an all-encompassing process. It is usually very complicated and often requires many people with many different skills – all trying to tackle an incident to determine what happened, when, why, how and ultimately who (to blame). There is, however, secret sauce today that can help solve many issues before a “full-scale” RCA process is initiated – and that is Root Cause Changes (RCC).
Have you ever wanted to get important alerts from Azure Monitor notified on your smartphone and have all the important details of the problem at your fingertips? Have you ever missed the option to easily change the status of alerts from Azure Monitor in the Azure smartphone app? Ever missed a push notification because there was no persistent and advanced alerting? Then this article is for you.
Today’s overtaxed IT teams are under tremendous pressure to leverage new technologies like AI, cloud and IoT to innovate, but in reality, they spend most of their time just trying to keep the lights on.
Digital transformation may be the largest shift the IT industry will experience in a lifetime. It’s a term used throughout the tech industry and in various contexts. Gartner defines it as “…anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models,” which has massive implications for almost every organization.
Augmented analytics is trending. You’ve read about it, you’ve heard about it, you may even be in the process of acquiring systems running it. But what exactly is it, and how can you recognize it? As the guys building augmented analytics, we’re here to dispel some of the hype. On the highest level, augmented analytics is the machine learning processes geared at making data more accessible and actionable for both data scientists and business users.
Out-of-the-box integrations are great, and they help organizations see an immediate return on investment when the technologies they have invested in work together seamlessly. However, a little customization to these integrations can dramatically increase productivity and reduce mean time to resolution. Here we will address a couple of best practices and customizations that can take your PagerDuty and LogicMonitor integration to the next level.
GameDays were first coined by Amazon’s “Master of Disaster” Jesse Robbins when he created them intending to increase reliability by purposefully creating major failures on pre-planned dates. Game Days help facilitate the values of chaos engineering. Chaos engineering is the disciplined practice of injecting failure into healthy systems. With modern IT services becoming increasingly sophisticated continuously changing systems, outages are inevitable.
