Operations | Monitoring | ITSM | DevOps | Cloud

Revisited: How to Run a 24×7 MSP

As 2019 comes to an end, OnPage would like to re-inform MSP teams about the value and importance of offering a 24×7 support service. Twenty-four seven support ensures that client issues are quickly resolved by an after-hours support team. Though 24×7 support is a must-have offering, MSPs must first re-work their internal workflows and policies, ensuring that after-hours servicing is a pain-free venture.

The IT Status Page for Employees ROI Calculator

Does your help desk get overwhelmed with tickets when an IT issue occurs because communication with employees is either insufficient or non-existent? Have you considered implementing an IT status page to improve this communication failure, but have found it difficult to justify the expense? Statuscast built its IT Status Page ROI Calculator with you in mind.

Danny Mican on his experience as an SRE at Auth0

Danny is an SRE at Auth0 and currently manages the reliability of systems that authenticate over 2.5 billion logins per month and is expected to have 99.9% (Three Nines) availability. He loves learning about systems and making changes that positively impact client happiness, employee happiness and long term stability and growth.

Learn Your Organization's Potential ROI With PagerDuty by Using IDC's Snapshot Tool

Recently, I wrote about an IDC business value study PagerDuty commissioned and shared some of the results from the research. In summary, after in-depth interviews with eight enterprise customers, IDC applied its proven business value methodology to the aggregated results of those interviews and found that enterprise customers were averaging a three-year return-on-investment (ROI) of 731% and a payback period (break-even point) on their investment in just 4.3 months.

50% cost-savings by automating alarm dispatching at Aquafin

Aquafin is a Belgian company with over 1,000 employees that was established by the Flemish Region in 1990 for the purpose of expanding, operating and pre-financing the wastewater treatment infrastructure in Flanders. Aquafin collects household wastewater from the municipal sewers and transports it to wastewater treatment plants, where it is treated in accordance with European and Flemish standards.

Why incident response automation is top-of-list for CISOs in 2020

When considering the state of critical incidents in 2019 – it’s no surprise that looking ahead to 2020, CISOs have one of the organization’s most challenging and stressful jobs. During the first half of the year alone 4.1 billion records were compromised, and the average cost of a data breach is now estimated at $3.92 million.

The Age of Service Mesh

You have built a massively successful system. The users just can't get enough and request new features. Your developers crank out new services on a regular basis. Your DevOps/SRE team configures and scale your Kubernetes cluster (or clusters). As the system becomes more complicated and sophisticated you realize that there are common themes that repeat across all your services.

Sensitive Medical Data Hacked by Unsophisticated Software

There’s a solid rationale behind replacing antiquated technology, as they fail to keep pace with how the healthcare environment is evolving. One such invention is the good, old pager. Recently, the U.K.’s National Health Service Trust (NHS) was on the radar when the organization’s sensitive medical data was hacked by an individual in North London. The malicious party intercepted radio waves, converting it into legible text on his computer monitor.