Operations | Monitoring | ITSM | DevOps | Cloud

In 2018, digital transformation ushered in a radical shift in how enterprises harness customer insights, technology capabilities, and rapid experimentation to drive revenue growth, profitability, and market leadership. Enterprises spent $1.3 trillion in 2018 on digital transformation technologies like public cloud platforms, microservices and containers, edge computing, machine learning, and artificial intelligence to improve customer experiences, business agility, and employee engagement.

Culture is the way we do things together. It’s the secret sauce that results in happy, healthy teams that consistently meet their goals. It’s also the hardest thing to define, cultivate, and change in an organization. True cultural change requires more than creating and communicating policies. It takes collaboration, persistence, and experimentation.

Basically, Machine Learning by itself is dumb, whether its in cars or in ITOps. It needs context and intent to be beneficial. In IT Ops, that means that it requires business context to work properly.

What do VHS players and Tamagotchis have in common with the pager? It’s simple, they’re old pieces of technology that were popular in the ‘90s. It’s no longer the “Saved by the Bell” years and doctors need to get with the times by ditching their hammer pants, fanny packs … and pagers! By saying goodbye to the pager, doctors can adopt a more secure, clinical communications solution that’s equipped to handle all 21st century hospital demands.

It’s been a big month of great product updates in January, including the launch of the OpsRamp Winter Release, the ability to deliver collaboration across service delivery and IT operations teams with our certified ServiceNow integration and silver membership in the Cloud Native Computing Foundation (CNCF). In this month’s OpsComm, we’ll take you through some of the exciting news and updates at OpsRamp. To see all of the recent OpsRamp coverage, check out our newsroom.

The importance of effective business continuity planning (BCP) cannot be understated. Being able to avoid and mitigate the risks and damages associated with a disruption to operations is critical to the health of any business. And, the two main pillars upon which a robust BCP program rests are, of course, the plan and the testing program.

A site under maintenance can be stressful for employees and customers. In our fast paced and hyper-competitive business environment, pulling through unharmed from a difficult situation requires a lot of effort, communication and teamwork. Often the level of effort required to ensure things run smoothly goes unnoticed by those on the outside of your organization.