Operations | Monitoring | ITSM | DevOps | Cloud

After some hard worked weeks we are able to give you Statuspal 2.0! This release features some big changes especially on the themes side. We have re-engineered from the ground up how we render your status page so you can write fully customized themes that look exactly how you want, and modify the existing ones too.

Voices wield power. Staying silent is not an option. We must speak up and honor those who do. October is National Domestic Violence Awareness Month, when communities come together to support victims and survivors of domestic abuse across the world. Earlier this month, SisterDuty, one of PagerDuty’s Employee Resource Groups (ERG), led a campaign to build toiletry kits and raise funds to benefit Casa de las Madres, which offers shelter and support to those at risk of abuse.

ITSM incident management might seem like a lot of words and letters thrown together. However, when examined in the light of managing changes to IT functionality, you quickly realize their importance. ITSM incident management quickly become realized as a way to define how teams should organize themselves and operate their IT services. And key to an effective understanding of this structure is ensuring rapid resolution of IT issues.

Oracle OpenWorld kicks off this week in San Francisco so I thought this would be a great time to provide an overview of how PagerDuty integrates with Oracle Cloud to help teams add real-time operations to their cloud management.

Mean Time To Response (MTTR) measures how long it takes a first responder to acknowledge an incident since it has occurred. There’s a lot of talk on minimizing MTTR. But take a look at the following data set. Which scenario do you prefer?