5 Signs Your In-House Ops Team Has Hit Its Ceiling (And What to Do Next)
Every small ops team reaches a point where the work outgrows the people. Tickets arrive faster than they close, the pager goes off at 2 a.m. for the third time this week, and the roadmap quietly slips another quarter. Leadership sees missed deadlines. The team sees a system with no slack left in it. The hard part is spotting the ceiling before it turns into attrition or an outage. This article covers five warning signs that a team is stretched too thin, then shows how to decide what to keep in-house and what to hand off.