3 tips for reducing stress during incident response efforts
Panic takes time and energy away from swift incident response, leading to second-guessing, a higher likelihood of mistakes, and analysis paralysis. Here are three tips to minimize it.
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IT Workflow Explanation
IT Workflow Automation serves to automates the execution of IT tasks and processes. This can include everything from provisioning new servers and deploying software updates to monitoring and troubleshooting IT systems. Workflow automation helps organizations reduce the time and effort required to perform these tasks by automating manual processes and eliminating the need for manual intervention. It can also improve the accuracy and consistency of these processes, as there is less room for human error.
10 Points of consideration for investing in an Observability Platform for your organization.
10 Points of consideration for investing in an Observability Platform for your organization: Scalability Can the observability platform handle the volume of data that your organization generates? Compatibility Is the observability platform compatible with your organization's existing systems and technologies? Ease of use Is the observability platform user-friendly and easy for your team to adopt and use?
That's Great IT: Build and defend your 2023 ITOps budget
It’s that time of year when ITOps leaders quantify their plans in budgets that must compete with other equally hungry groups for limited corporate resources. How can the thankless task of proactively preventing outages and speeding time to resolution win against funding flashier projects? Real-world facts can make that difference. Some of the major topics Nigel and Craig will discuss is how to help organizations successfully build and defend their 2023 ITOps budget for investments in tooling, headcount, and workflow improvements.
PagerDuty Status Pages Enable Real-Time, Proactive Customer Communication During Incidents
Integrated, Intuitive Feature Saves Time and Money, Aligning Technical and Customer-Facing Teams, Allowing Further Consolidation on to the PagerDuty Platform, and Building Customer Trust During Large-Scale Events.
Easy to manage fine-grained access control and roles
A neatly setup access control telling which user can do exactly what on an incident management platform can save a lot of time and hassle in the future. In the past, Spike.sh had only 2 roles - Admin and Member. The only difference in these roles were that only Admins can remove members. It was fairly simple and most users liked it. However, with larger teams coming onboard, it gets a little difficult to control for admins. So, we have empowered the existing system by adding two more roles.
5 best incident management tools of 2023
Put simply, managing incidents—big or small—is good for business. Not only is it a regulatory requirement, but also a factor in your profits. Your customers expect smooth operations, good customer service and protection. A dedicated incident management tool can help protect all of these. While many may think of incidents as an IT or DevOps issue, it’s hard to over emphasize that they can happen in any department.
Managing incidents in a growing organisation - incident.fm
In this week's episode, we're joined by Matt Huxtable, CTO at Ziglu (an e-money issuer, offering a variety of digital finance services, particularly well known for its cryptocurrency services). Matt talks about how the engineering team at Ziglu has evolved over time, building an agile culture and why "keep it boring" is his mantra. Chris, Pete and Matt cover how to context switch between solving and communicating during an incident, their most creative incident fixes and why AI isn't ready to solve incidents for us just yet.
Applying AIOps: Sending alerts from Moogsoft to Mattermost
In this video, you'll learn how to send alerts from Moogsoft to Mattermost and leverage AIOps in your incident resolution workflow.
Introducing PagerDuty Status Pages for Improved Customer Communication and Savings
In 2023, the fight to retain customers will be one of the biggest factors determining whether a business can survive the recession all are predicting. One of the key findings from the 2022 State of Service Report from Salesforce is that great service is at the heart of customer retention: 48% of customers will switch brands for better customer service when something goes wrong, and they view open communication as a key factor in how a customer might gauge the quality of customer service.