Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

Introducing AI Analytics Reports in InvGate Service Management

Jul 3, 2026 By Natalí Valle In InvGate
Most teams can confirm their AI features are turned on. Measuring how often employees use them, which requests get resolved without agent intervention, and where AI is helping support teams work more efficiently is a different question. In InvGate Service Management, those capabilities live in AI Hub, a set of built-in AI features that includes the Virtual Service Agent, AI-assisted ticket resolution for agents, automated knowledge generation, and more.
Read Post
motadata

Unified Observability: Moving IT Teams from Reactive to Predictive

Jul 3, 2026 By Poonam Lalani In Motadata
What does it take to stop an outage before it starts? In many cases, the warning signs are already there, scattered across different monitoring tools, which makes it difficult to see the full picture before issues escalate. When an incident occurs, engineers often spend valuable time piecing together metrics, logs, traces, and alerts to determine the root cause. Every minute spent investigating extends the outage and increases its business impact.
Read Post
motadata

DevOps with Kubernetes: How to Reduce Cluster Toil and Complexity

Jul 3, 2026 By Poonam Lalani In Motadata
Has Kubernetes made your DevOps team faster, or just busier? Most teams adopt it for speed and portability, and they get both. What arrives with it is a quieter cost: the operational weight of running the cluster day to day. That weight shows up in the manual work the platform was supposed to eliminate. A resource limit set incorrectly can waste infrastructure for months.
Read Post
motadata

What is Network Configuration Management

Jul 3, 2026 By Ramya Shah In Motadata
Many network outages usually start with something as small as a configuration change that nobody logged. One undocumented edit to a firewall or a core switch can lead to the team losing hours working out what changed, on which device, and how to undo it. Across cloud, SD-WAN, and multi-vendor stacks, that guesswork only gets more expensive. Network configuration management takes the guesswork off the table.
Read Post

Ivanti Facilities Management: Smarter Workplaces

Jul 2, 2026 By Ivanti In Ivanti
Ivanti Facilities Management gives your team complete visibility and control — from work orders and room reservations to maintenance scheduling and service requests — all from one unified platform. Explore the solution and see how we help you drive business continuity: Managing hybrid workspaces and compliance doesn't have to be a balancing act. With Ivanti Facilities Management, facilities teams gain a clear, unified view of operations, track every request in real time, and empower their workforce through an intelligent self-service portal.
View Video

ITSM Maturity Playbook Live, Episode 2 | The CMDB is Your Map

Jul 2, 2026 By solarwindsinc In SolarWinds
Join this 5-part series designed to help IT teams move from reactive, fragmented processes to a more structured, connected way of working. Each session focuses on a core area, from incident resolution and CMDB visibility to employee experience, service catalog design, and change governance, giving you practical frameworks you can apply right away. You’ll walk away with: Faster, more consistent incident resolution.
View Video
motadata

9 Best Azure Monitoring Tools Compared for 2026

Jul 2, 2026 By Ramya Shah In Motadata
When an Azure service slows down or stops responding, you often hear about it from a user before your monitoring says a word. It only gets harder as you scale: Azure now runs about a fifth of the world's cloud workloads (Statista, 2026), and every new service is one more place a failure can hide. By the end, you will have a shortlist for your stack. You will also know which tools to skip, without sitting through nine sales demos to find out.
Read Post
motadata

What is DPDPA Compliance? A Complete Guide

Jul 2, 2026 By Ramya Shah In Motadata
If your organisation handles the personal data of people in India, the DPDPA applies to you and compliance is a legal requirement. The Digital Personal Data Protection Act, 2023 is now backed by the DPDP Rules 2025, and the Data Protection Board of India can impose fines of up to ₹250 crore for a single contravention. The obligation your IT and security teams own most directly is security safeguards under Section 8, and it is one of the first things a regulator looks at after a breach.
Read Post
almaden ai

The Future of Digital Experience in Companies: What Changes with DEX, AI, and the Employee at the Center

Jul 1, 2026 By Almaden AI In Almaden AI
For decades, companies measured IT efficiency through technical indicators: servers up, systems online, equipment working. But does that actually mean a good experience for the people doing the work?
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.