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The latest News and Information on IT Service Management, Service Desk and related technologies.

Big Cybersecurity News Ep. 17

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.

Generative AI for InfoSec and Hackers- What Security Teams Need to Know

ChatGPT, DALL-E, and other generative AI tools’ ability to process plain-language prompts to create new content is almost cliché by now. What could generative AI craft for your security team? And – perhaps more importantly – what has it already made for hackers today… and what could it create tomorrow? With special guest JR Robinson, head of technology at generative AI platform Writer.

S1E5: Explore the latest features in ServiceDesk Plus - Masterclass 2023

In this episode, we'll deep dive into the brand new capabilities, features, and enhancements released in the past six months for #ServiceDeskPlus. We'll also explore how leading organizations benefit by using analytics to improve productivity, workflows, and quality of decisions.

S1E5: Explore the latest features in ServiceDesk Plus Cloud - Masterclass 2023

In this episode, we'll deep dive into the brand new capabilities, features, and enhancements released in the past six months for #ServiceDeskPlusCloud. We'll also explore how leading organizations benefit by using analytics to improve productivity, workflows, and quality of decisions.

Asset Management Trends 2024

As the world of finance continues to evolve at a rapid pace, the asset management industry finds itself at the forefront of change. In the face of challenges posed by inflation, volatile markets, and shifting investor preferences, asset managers must adapt and embrace emerging asset management trends to stay competitive. The year 2023 promises to be a crucial time for the industry, as key developments are set to shape the way assets are managed, and value is delivered to clients.

The Basics of The IT Infrastructure: Definition, Components, And Types

As IT evolves alongside both the physical and – now more common – digital workplace, so too does the IT infrastructure that sustains it. Basically, the IT infrastructure of an organization includes the whole set of IT assets that keep it operating. And, in recent years, we’ve seen a significant migration from mostly traditional infrastructure (i.e. servers and storage devices) to the more cost-effective cloud infrastructure.

ServiceNow named a Leader in process-centric AIOps platforms

I’m excited to announce The Forrester Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023 named ServiceNow as a Leader among the top vendors in the crowded AIOps market.1 Our journey to this position underscores our leadership in predictive AIOps. We’ve continuously harnessed the immense potential of AI to enhance operational efficiencies, drive productivity, and revolutionize user experiences.

How IT Can Change Employee Behavior

Technology is central to enterprise business strategy today – that goes without saying. From customer experience to ESG goals, digital technology plays a central role in in the day-to-day and strategic objectives of the modern enterprise. Emerging technologies are driving innovation every day. When it comes to adopting new technologies, whether it’s adopting new SAAS solutions or implementing AI, an IT change management approach needs to incorporate the business side of change management.