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The latest News and Information on IT Service Management, Service Desk and related technologies.

10 Steps to Create a Risk Management Plan

It’s always nice to know the theory behind the practice, but sadly that’s not enough. A Risk Management plan is what will make you truly effective at avoiding risks and keeping your organization safe. Having a set of guidelines will help you map your activities, ensure the right people are held accountable, and avoid possible disruptions or fines. Don’t know where to start? Don’t worry!

Why the Best Companies Embrace Digital Technology for Flexible Work: Jeff Abbott of Ivanti

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Security Customer Fireside Chat with Dr. Joel Fulton, CEO of Lucidum

Join Ivanti's own Brad Fleeman, Vice President Americas, Security Solutions Group, and cybersecurity expert Dr. Joel Fulton as they discuss the top priorities for cybersecurity in 2023. Dr. Fulton, renowned for his work with leading organizations like Boeing, Starbucks, and Google, shares his insights on building a strong foundation and the importance of basic security practices.

IT Asset Management Software (ITAM)- Infraon

Are you tired of the hassle and inefficiency of manual asset registers? Look no further, as we present a range of cutting-edge IT asset management solutions that will revolutionize your processes. In this video, we explore 15 powerful tools: In this video, we explore a range of powerful solutions including ServiceNow Asset Management, SolarWinds Web Help Desk, Infraon Assets, and more.

Simplifying MSP operations with built-in PSA and RMM capabilities

In this session, we will delve into key #PSA features and discover how they empower #MSPs to centrally manage accounts, track time and automate billing processes, and manage resources, tickets, and projects to help you simplify your IT service delivery operations. Additionally, we'll see how native #RMM integrations in ServiceDesk Plus MSP can help you remotely manage your clients' IT from a central console.

Understanding your IT environment with Discovery, Service Mapping, and, ITSM

Having visibility of assets accessing your organization’s network is one thing. But understanding their potential impact on your IT environment is a different story. Knowledge is power. Especially in the Everywhere Work model, when employees use on average 2.6 devices to do their job every day. In this practical demo webinar, Everett and Steven will showcase how pairing service and asset management platforms with comprehensive discovery and service mapping solutions can help you identify and visualize relationships and dependencies of assets in your IT environment.