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The latest News and Information on IT Service Management, Service Desk and related technologies.

Tech Confessions - Ancient Artifacts

Jun 22, 2023 By Ivanti In Ivanti

What was the ANCIENT SECRET hidden within one company’s IT estate? In this Tech Confession, hear how an entire payroll system was at the mercy of one admin’s “voodoo” techniques to provide payment via seriously antiquated hardware and software. What were the risks? Keeping the system cranking was a ticklish proposition: Accidentally running an OS update once put the productivity of the whole organization at risk. That was just one of the hazards of running a key process on a hidden device that was invisible to the network.

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Introducing single-touch workflow automation in ServiceDesk Plus Cloud

Jun 21, 2023 By ManageEngine In ManageEngine

We are excited to announce that we are introducing single-touch workflow automation for ServiceDesk Plus Cloud, helping enterprises accelerate their service desk productivity by eliminating human intervention across a range of processes.

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Work From Home Winning Top-Tier Talent

Jun 21, 2023 By Ivanti In Ivanti

Watch the full clip here. Ivanti’s research into remote work trends found that while 43% of office workers are allowed to work flexibly, 71% say they want to. Why is that 28-point preference gap still with us even after several years of widespread – and widely successful – remote and hybrid work? What barriers are keeping leaders from chipping away at that preference gap, and why should they?

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Tech Confessions - ET, Phone Home | Crazy IT Asset Discovery Stories

Jun 21, 2023 By Ivanti In Ivanti

See the OUT-OF-THIS-WORLD reason why one company’s software was “running like a dog.” And how to control your IT estate before it controls you. All it takes is one person abusing your systems, or one unsecured endpoint, to create risk and bottlenecks for everyone. In the era of Everywhere Work, it’s vital to have total visibility into every corner of your IT estate so you can identify risk, correct inefficiencies, control costs and maximize performance.

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ServiceNow and Guidewire collaborate to improve insurance experiences

Jun 21, 2023 By Tammi Shapiro In ServiceNow

Insurance companies need to provide exceptional customer experiences. This has been a priority for years. However, insurance teams continue to be bogged down by manual processes and siloed point solutions. Companies need intelligent and connected solutions that streamline processes, improve operational efficiency, and enable easy, empathetic experiences.

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Asset Maintenance Software: Streamline Your Maintenance Process for Better Business Outcomes

Jun 21, 2023 By Infraon In Infraon

Asset maintenance software is a must-have for businesses of all sizes. It can help you improve asset performance, reduce maintenance costs, increase asset lifespan, improve safety, and increase efficiency. In this video, we discuss the benefits of asset maintenance software and how to choose the right software for your business. We also provide tips on how to implement and maintain asset maintenance software.

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How to use the Self-Service Portal of ServiceDesk Plus

Jun 21, 2023 By ManageEngine In ManageEngine

Promote your Self-Service Portal to your end users with our guided tutorial. The Self-Service portal of ServiceDesk Plus empowers your end-users to submit requests, access knowledge articles, keep track of announcements, and more. Useful resources Follow us on social.

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5 PDQ Inventory Alternatives Software in 2024

Jun 20, 2023 By Suraj Niyogi In Infraon

PDQ Inventory is a powerful asset management and inventory software that has gained popularity among IT professionals for its robust features and functionality. It offers comprehensive solutions for tracking and managing software and hardware assets, automating inventory tasks, and simplifying network management. As technology evolves and new alternatives emerge, exploring other software options that offer similar or enhanced features is essential.

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Best Business Process Automation Software (Top Options & Key Considerations)

Jun 20, 2023 By StartingPoint In StartingPoint

In this article, I'm going to break down the best business process automation software for you to consider. I've found that automation can significantly increase productivity and reduce errors in any business process. My general rule is to identify the most time-consuming and repetitive tasks and automate them first. Why trust my opinion? I've worked with several automation software solutions and have seen firsthand the benefits they bring to businesses.

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Why banks need to unify technology, risk, and security

Jun 20, 2023 By Michael Murphy In ServiceNow

In today's dynamic banking environment, effective management of technology risk is paramount. The rapid adoption of new digital tools and solutions is exposing banks to a battery of technology threats that can bring down their operations. These growing risks range from cyberattacks and fraud to internal software failures and system misconfigurations—and they have CEOs on alert.

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