Operations | Monitoring | ITSM | DevOps | Cloud

Remote workforces are becoming the new normal. What could be achieved earlier with a simple visit to your colleague’s desk will now require you to communicate flawlessly across miles. ITSM tools that were earlier used only when systems had issues are now being used to make delivery of different business services easier. Quite naturally, not all organizations are prepared for this ‘new normal’.

Worldwide there are 5 billion searches a day, of which Google processes 3.5 billion, or 40,000 per second. More than half of web searches now come from a mobile phone, and this trend is not limited to consumers; businesses are also being impacted. ServiceNow customers, partners, and employees are searching for relevant information, both on their desktops and on mobile devices, to self-solve their own issues.

Week 2 at Knowledge 2020 covered a lot of ground—from Marcus Torres’ CreatorCon keynote to eye-opening sessions from customers, including Chevron (with an ITSM turnaround tale) and Under Armour (with a PPM success story). Here are just a handful of the week’s highlights.

With more and more people encouraged or required to work from home these days, we reached out to some of our remote-work veterans for their insights on staying productive within their domestic domiciles. Q: What are your essential tools for communication, collaboration, and outreach (phone, email, Teams, WebEx, etc.) Brandon Black, Vice President and GM of Supply Chain: Staying connected with your team and customers alike is essential when working from home.

Doesn’t it sound magical to predict issues? Detecting a network outage, long before it happens. Yes! It does sound exciting. Now there are numerous network monitoring softwares out there offering this capability. To accomplish this particular goal, businesses around the world have been investing in AI powered network monitoring softwares.

While none could have imagined the global impact the pandemic has had, some healthcare organizations were fortunate to have the right tools before the crisis struck. Ivanti recently hosted a webinar panel discussion with members of Houston’s Kelsey-Seybold Clinic and Houston Methodist, during which IT leaders from these hospitals discussed their rapid transition to remote work.

By: Martin Black - Head of ITSM Centre of Excellence, Veolia and Antoine Castex, Principal Cloud Solution Architect, Veolia At Veolia one of the cornerstones of our business philosophy is sustainability.