Operations | Monitoring | ITSM | DevOps | Cloud

Upsun's AI story: the 5% path from pilots to production value at scale

Here’s the uncomfortable truth: most companies do not have an AI problem. They have a delivery problem wearing an AI costume. MIT’s Project NANDA research has been widely cited for a brutal headline statistic: roughly 95% of corporate generative AI pilots fail to produce measurable business impact or returns, while only about 5% break through to meaningful outcomes. (Yahoo Finance) The models are impressive. The demos are dazzling. The budgets are real.

Intelligent FinOps: AI-Informed, AI-Enabled

AI is the new frontier for FinOps maturity. It introduces fresh spend patterns and new opportunities for value. As GPUs, inference, and retraining reshape costs, FinOps maturity grows through visibility, forecasting, and shared mindset about how these workloads drive business impact. In this 2025 post, I gave my guidelines for implementing AI tagging to give business context and clarity to vague AI invoices. Now, I’m sharing the next level up: how to drive FinOps in AI with AI.

(Tech Talk) Shipping with Context Knowledge Graphs as the Backbone of AI-First Software Delivery

Knowledge graphs are essential to solving the context bottleneck in AI-First software delivery, which occurs because workflows, policies, and dependencies are siloed and invisible to AI agents. In this Tech Talk, Prateek Mittal ((Product Director of AI Core and Data Platform at Harness)) discusses the key concepts: Knowledge Graphs vs. Observability: Observability tells you "what is happening," while knowledge graphs tell you "what does that mean" by modeling structured relationships. They work together to link live signals to affected services or SLAs.

We Built an MCP Server

When I joined Kubex last year, the company was already well aware of the growing power of Large Language Models. As a company focused on intelligent resource optimization for Kubernetes, GPUs, and cloud infrastructure, generative AI didn’t feel like a threat so much as a natural extension of where the industry was heading. Kubex had already invested heavily in machine learning, but it was becoming clear that foundation models could unlock an entirely new class of capabilities for our customers.

Top 9 Observability Tools for AI-Assisted Development & Deployment

AI-assisted development is rapidly becoming the default way software is built. Code generation, AI copilots, agentic pull requests, and automated refactoring are now embedded directly into engineering workflows. While this shift dramatically increases delivery speed, it also introduces a new operational reality: production systems are changing faster than humans can fully reason about them. This is where observability becomes mission-critical.

What AI Has Never Seen: The Context Gap in Code Generation

Your AI coding assistant has read the entire internet. It knows every programming language, every framework, every best practice documented in Stack Overflow answers and GitHub repositories. It can generate a REST API handler in seconds that looks perfect with clean code, proper error handling, following all the patterns. But here’s what it’s never seen: your production traffic. Data from a real API request. Someone filling out a form with messed up or incomplete data.

What mid-market IT teams wish they knew before deploying AI agents

AI agents are quickly shifting from experimentation into day-to-day operations. That shift is showing up in the data. McKinsey’s latest State of AI research highlights both broader AI use and the growing focus on “agentic AI,” even as many organizations still struggle to scale safely. For mid-market IT teams, agents can feel like the unlock: automate repetitive workflows, reduce backlog pressure, and deliver more output without expanding headcount.

AI Agent Governance: How to Keep Agentic ITOps Workflows Safe

The future of ITOps automation is better control over what AI agents can see, share, and do. AI automation in ITOps is expected to resolve incidents, reduce operational load, and operate with limited human involvement. Those outcomes depend on systems that can take action, not just surface insight. Agentic AI enables that shift. AI agents can correlate signals across tools, update tickets, trigger remediation, and coordinate workflows without waiting for instruction.

Building Trust in the Machine: A Guide to Architecting Agentic AI for SRE

The promise of Artificial Intelligence in Site Reliability Engineering (SRE) is seductive: an autonomous system that never sleeps, instantly detects anomalies, and fixes broken infrastructure while humans focus on high-value work. However, the gap between a demo-ready chatbot and a production-grade Autonomous AI SRE is vast. In complex, noisy environments like Kubernetes, a “naive” implementation of Large Language Models (LLMs) is not just ineffective, it can be dangerous.