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bigpanda

Identify recurring issues and reveal their root cause with BigPanda IT Problem Management

Oct 8, 2025 By Rachel Pearson In BigPanda
For many enterprises, incident response feels like déjà vu. The same issues keep happening over and over, eating up time, draining resources, and wearing down your teams. In fact, 20-40% of IT incidents are typically recurring issues, created by unresolved underlying problems. Teams prioritize speed over permanence, patching symptoms instead of addressing the root cause. They often lack the right context, documentation, or shared knowledge to permanently fix issues.
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digitate

OpenTelemetry + ignio: The Foundation for Intelligent, Unified Observability

Oct 8, 2025 By Amit Shastri In Digitate
In the previous post, What is OpenTelemetry?, we went over the What, Why, and the How of OpenTelemetry. We also went over the telemetry data lifecycle (data generation à collection à storage à usage) and how telemetry data (MELT) could be put to use to troubleshoot a representative web application scenario.
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bigpanda

BigPanda & Jira Service Management: Enterprise-wide visibility meets team-level autonomy

Oct 7, 2025 By Adam Blau In BigPanda
Business teams today move fast. Developers, site reliability engineers (SREs), and product owners expect to manage incidents, changes, and requests in a way that fits naturally into how they already work with tools like Jira and Confluence. Customers expect a seamless service experience powered by automation and AI. The result is a wave of teams adopting tools like Jira Service Management to get everything they need in one place without slowing down.
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AI for Network Leaders by Selector - AI Agents and MCP by John Capobianco

Oct 2, 2025 By Selector In Selector
AI Agents & Model Context Protocol John Capobianco, Head of Developer Relations at Selector, dives deep into AI Agents and the Model Context Protocol (MCP). In this session, John demonstrates Selector MCP in action — running as a client-server, connecting multimodal inputs, and even talking to Selector using microphone + TTS audio via Gemini CLI. He also showcases Sebastian Maniak’s Claude Desktop integration, where Selector MCP powers a chatGPT-like UI for network engineers. A practical look at how MCP is transforming AI into a true digital co-worker.
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