Operations | Monitoring | ITSM | DevOps | Cloud

Solving incidents is hard. Depending on your current situation, you may also be losing a lot of time figuring out what notifications constitute an incident. This results in more and more lost time as every notification must be triaged as a potential incident before you can proceed to move to resolve or disregard (as a non-incident). All this may sound very cumbersome, but the fastest way to improve is to learn and define what incidents are. And you’re in luck!

Your enterprise likely has a network operations center (NOC) and a security operations center (SOC), both of which play an important role in your day-to-day operations. But, what differentiates your NOC from your SOC? To find out, let’s answer some of the key questions surrounding NOC vs.SOC.

On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer response and make staff happier.

Check out the latest StatusHub updates and features, including bi-weekly schedule changes in widget, domains whitelist and more for the last two months. And We are happy to share with you that the new control panel is coming this autumn!

Clinical communication and collaboration (CC&C) systems enhance care coordination to improve the patient experience. The systems are equipped with secure mobile messaging, allowing care teams to ditch their insecure pagers for HIPAA-compliant smartphone applications. Gartner, the global leader in tech research, has released its Hype Cycle for Real-Time Health System (RTHS) Technologies, 2020.

Often, outages are planned. In fact, in most organizations, outages are typically not caused by something going wrong, but because some kind of IT operation requires your team to take a system temporarily offline. Communicating scheduled maintenance is just as important, if not more important than alerting users to unplanned outages.

This is the first in a three-post series themed around Ops-led DevOps, where I’ll explore the relationship between observability and a set of software delivery lifecycle practices that support the adoption of DevOps practices and the transition from project to product-centric ways of working. I’ll start with Site Reliability Engineering, move onto Value Stream Management and finish with Continuous Delivery.

What tool does your staff use most to communicate? If you’re like a lot of other companies, you may have recently started using Microsoft Teams. In April of 2020, Microsoft reported having 75 million users with a push of 31 million new users due to the COVID-19 stay-at-home orders. At Uptrends, we think it is important that our customers can get their monitoring alerts using the communication channels they use most, so we’ve added a new Microsoft Teams integration.