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The latest News and Information on DevOps, CI/CD, Automation and related technologies.

I built an API traffic classifier for business workflows

An engineering leader asked me a question a few weeks ago: could we read their business workflows out of API traffic instead of asking people to document them? I said it should be possible. Then I tried it. A few engineers know how the system really works. They know which calls make up a work order and which checks happen after a write. That stuff rarely makes it into the test plan. Usually it’s in somebody’s head. Sometimes it’s in several heads, with slightly different answers.

The End Of Cloud-First: What's Driving The Shift To Hybrid Infrastructure

For more than a decade, the prevailing wisdom in enterprise IT was simple: move everything to the public cloud. Hyperscale platforms promised unlimited scalability, lower costs, agility and freedom from the burdens of managing infrastructure. Cloud-first has been rapidly gaining momentum as the de facto path to a modern digital footprint. Until now.

Right workload, right place

The cloud first default has flipped. But every workload decision now needs to be made more deliberately. Civo Product Director Russ Smith shares his key takeaway: understand your legal constraints, know your lock-in maths, and check whether the economics that made sense three, five, or ten years ago still hold up today. You don't need to fund a new platform. You need a managed sovereign place for your data that actually fits where you are now.

ChatGPT Stopped Citing Reddit - And That Matters

ChatGPT appears to have dramatically changed how it searches the web — and Reddit is suddenly showing up far less in its citations. For years, Reddit was one of ChatGPT’s most frequently cited sources, at one point accounting for as much as 15% of citations. That also created an entire industry around influencing Reddit posts in hopes of getting brands surfaced inside AI-generated answers. Now, ChatGPT appears to be shifting toward more targeted searches of official websites, documentation, and help centers instead of broadly searching the open web and pulling in Reddit discussions.

ITSM Best Practices for Enterprise IT

ITSM best practices are standardized ways to design, operate, measure, and improve IT services. For enterprise teams, the most important practices are clear service ownership, consistent incident and problem management, risk-based change controls, trustworthy configuration data, standardized request fulfillment, outcome-based metrics, governed automation, and continual improvement.

Internal Developer Platform Golden Paths Guide | Harness Blog

This guide shows platform engineers how to evolve beyond basic service catalogs into golden paths that drive real developer adoption. Learn proven patterns for building Internal Developer Platforms that deliver measurable productivity gains through streamlined workflows, self-service capabilities, and developer-friendly abstractions. Your internal developer platform golden paths launched three months ago. Adoption sits at 11 percent. The service catalog has 247 entries, half of them outdated.

Automated Incident Response: Nobody Should Be the Scribe | Harness Blog

Automated incident response means the platform captures the timeline, key events, and decisions as an incident unfolds, instead of a human reconstructing them afterward. Runbooks fire the instant an incident opens: channel created, bridge spun up, Jira and ServiceNow tickets filed, all within seconds. The AI Scribe Agent joins the video bridge on its own and listens to chat, pulling key events out of both the talking and the typing.