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The latest News and Information on IT Service Management, Service Desk and related technologies.

Vulnerability Intelligence with Securin CEO Ram Movva | Security Insights Ep. 43

Securin CEO Ram Movva joins the show to talk all things vulnerability intelligence: how to prioritize according to risk, how to manage your external attack surface and emerging trends in ransomware and security. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Infrastructure Security: Best Practices for Protecting Your Business

Technology drives business operations, and infrastructure security is there to safeguard the foundational systems that power your business. It also helps ensure smooth operations and protects sensitive data from cyber threats. But what exactly does infrastructure security involve? And how can businesses put in place measures that are both effective and scalable?

Software Contracts: Key Elements, Management Basics, and Negotiation Tips

Managing software contracts is a critical part of any IT or business operation. Whether you’re an enterprise purchasing license for software or a small company seeking a SaaS (Software as a Service) solution, understanding how software contracts work can save your organization a lot of time and resources.

Consistent service request management with ServiceDesk Plus

Is juggling with service requests for a growing number of employees a nightmare? Explore how ManageEngine ServiceDesk Plus helps you streamline service request management and deliver top-notch services. This video showcases how ServiceDesk Plus can help you: Build a shopping-cart-like experience for your end users. Collect relevant resource information using dynamic forms. Ensure SLA-driven request fulfilment. Define multi-stage approvals. Track and improve service desk performance with insightful reports.
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Collective IQ makes the Magic Quadrant for DEX Tools

Almaden is honored to be included in the first-ever Gartner Magic Quadrant for Digital Employee Experience Management Tools. This recognition highlights the suitability of Collective IQ to help enterprise employees deliver maximum productivity and job satisfaction If you are a Gartner subscriber the direct link to the research document is: Magic Quadrant for DEX Tools.

What is IT Service Management (ITSM)? Everything You Need to Know

At its core, ITSM aims to align IT services with business objectives and coordinate all the moving parts required to keep operations running smoothly. But as IT infrastructure continues to explode in complexity, ITSM has become more complex in recent years, as it’s now indispensable for enterprises of all types and sizes. Why? ITSM brings order and efficiency to IT ecosystems spanning numerous departments, teams, applications, servers, networks, and devices.

Revolutionizing Risk Management with AI and Machine Learning

Revolutionizing Risk Management with AI and Machine Learning Discover the cutting-edge application of machine learning and AI in risk-based vulnerability management, led by the innovative team at Ivanti. In this insightful video, we delve into the development of a comprehensive knowledge base and instant summarization tools, designed to streamline your security processes.

Rethinking Remediation: From Reactive to Proactive to Predictive

The webinar explores the evolution of remediation strategies, emphasizing a shift from reactive to proactive and predictive approaches. It discusses the challenges organizations face, such as integration issues and cultural resistance. The importance of platform-based solutions and automation is highlighted, along with the need for collaboration between IT operations and security teams. Predictive remediation using data and AI is also covered, showcasing its potential for business transformation.

SLA vs SLO: Uncovering The Key Differences in IT Service Management

In the of IT Service Management (ITSM), balancing performance expectations with actual outcomes can feel like walking a tightrope. Businesses rely heavily on defining measurable targets to ensure smooth operations, and that’s where terms like Service Level Agreement (SLA) and Service Level Objective (SLO) come in. But when we dive into the nitty-gritty, understanding the differences between SLA vs SLO can get tricky.

Understanding Change Management Risks

With any change, there are risks. Change Management risks refer to potential negative outcomes that could occur during the process of implementing a change. These include things like operational disruptions, financial losses, or security vulnerabilities. When managing a change, it’s crucial not just to focus on the change itself but also to plan for and mitigate these risks. Effective Change Management requires a proactive approach.