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The latest News and Information on IT Service Management, Service Desk and related technologies.

Kaspersky Replaced by UltraAV Without Warning: How to Spot the Switch

Kaspersky users in the United States woke up to a surprise when the popular antivirus software abruptly replaced itself with UltraAV, a different antivirus product from a different company.Although this switchover was announced earlier this month, Kaspersky did not inform users exactly when it would occur, or (crucially) that UltraAV would be automatically installed. So, it was unsurprising when people raised complaints about security and privacy.

Work Flexibility: It's About More than Being Remote

Have the concepts of “work” and “workplace” ever seen as much change as they have in the past five years? These changes have driven a corresponding shift in employee attitudes toward work. The Great Resignation may have been the first highly visible indication that something organizations and workers had never experienced was afoot. It laid to rest any notion that every employee was grateful to be tethered to a desk in a locked-down location from nine to five.

Introduction to SNMP Monitoring: How It Works and Why It Matters

SNMP monitoring is ideal when a particular network is fully operational, and there is no problem with network instability. With it, the people who are overseeing networks are able to track various aspects of a network and access points, such as routers, switches, alerting systems, and servers, seamlessly. By passing SNMP-based management information among such devices, devices can track how things are going and resolve any problems.

Common IT Asset Management Challenges and How to Overcome Them

No organization has remained the same small old place over time. It may expand both horizontally and vertically. As the organization’s size increases, so does the number of assets in use. This may challenge IT managers to manage the increasing asset lot daily, from maintaining up-to-date technology with reduced costs to ensuring the assets are secured and meet regulatory compliance.

Inside The IT Department: Key Roles, Structures, and Strategies

The IT department is key to turning technology into the powerful ally every organization hopes for. These teams go beyond troubleshooting technical issues; they are integral to managing technology resources, ensuring data security, and even driving innovation. This article will unpack the essential elements of IT departments, including their structures, key roles, governance practices, and various operational models. Let's get started!

Cloud Asset Management: Streamline Your IT Resources

Managing IT assets effectively is no longer optional; it’s essential for keeping costs in check and ensuring resources are utilized efficiently. With the advent of cloud technologies, organizations are shifting their focus to Cloud Asset Management (CAM) as a crucial part of their strategy. But why is CAM becoming such a game-changer? This article dives into what Cloud Asset Management is, its benefits, challenges, and best practices, and explores the tools that can help streamline the process.

The all-new Zia Code Generator for Custom Functions, powered by ChatGPT in ServiceDesk Plus Cloud

We are excited to unveil the all-new, Zia Code Generator for Custom Functions powered by ChatGPT, in the cloud version of ServiceDesk Plus! Service desk administrators can now accelerate their work by simply typing out their requirements and letting GenAI create the code for Custom Functions.

IT Operations: DEX focused Digital Workplace

Managing IT operations in today's digital workplace is increasingly complex. The lack of visibility, the intricacies of modern systems, the rise of remote work, and the consumerization of applications all contribute to the challenges faced by IT teams. According to Gartner, 56% of IT leaders cite budget restrictions, 51% mention internal resistance to change, and 44% highlight talent issues as significant obstacles.