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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

What is UltraAV? The Antivirus Taking Over Kaspersky

Sep 25, 2024 By Natalí Valle In InvGate
UltraAV is a new antivirus solution that has recently attracted attention for replacing Kaspersky on many U.S. systems. While relatively unknown, UltraAV promises to offer a range of modern cybersecurity tools, including real-time protection, AI-driven threat detection, and a user-friendly interface. Whether you're an individual user seeking reliable protection or a business looking for an enterprise-level solution, this review will help you assess if UltraAV is the right fit.
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InvGate

KPI vs SLA: Key Differences, Benefits And Best Practices

Sep 25, 2024 By Ignacio Graglia In InvGate
When diving into IT Service Management, you’ll encounter two heavy hitters concepts: KPI vs SLA. They may sound like confusing acronyms, but understanding these terms is crucial if you want your IT processes to run smoothly. While both are performance metrics, they serve very different purposes. In this article, we’ll break down what Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are, their benefits, and how they differ.
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ivanti

Named Licenses vs. Concurrent Licenses: Choosing the Right Model for Your Business

Sep 25, 2024 By Ivanti In Ivanti
When it comes to licensing for ITSM solutions, understanding the different types of licenses available and choosing the right one can significantly impact your business’s efficiency and budget. While many subscription vendors only offer named licenses, some vendors also offer a more flexible concurrent license. Each has its advantages and situations in which it might be the better choice. Many SaaS solutions only use a named-user licensing model, which can be costly for certain organizations.
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Vendor Selection & Investment Decisions with Daniel Hurel, VP EMEA Cybersecurity at Westcon

Sep 25, 2024 By Ivanti In Ivanti
The conversation covers the challenges of vendor selection and investment decisions, focusing on making effective bets with a few vendors. It discusses the decision-making process for strategic vendors and investments, highlighting the importance of market needs and focus on high growth markets. Criteria for selecting vendors based on technology and people alignment are explained, emphasizing the importance of selecting a few vendors to build a relevant turnkey solution. The process of initiating the selection process is also explained.
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Generative AI-Driven Enterprise Service Management

Sep 25, 2024 By Ivanti In Ivanti
Join Ivanti's Sirjad Parakkat and Peter Adams as they delve into the transformative power of generative AI in enterprise service management! This insightful session explores how AI can drive efficiency, improve productivity, and enhance engagement across your organization. Discover practical applications like incident classification, chatbot functionality, incident summarization, and knowledge article creation.
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motadata

Top 9 CI/CD Best Practices for your DevOps Team's Success

Sep 25, 2024 By Arpit Sharma In Motadata
Continuous Integration (CI) and Continuous Deployment (CD) have become quite popular in the software development environment for they emphasize automation and streamlined workflows. By implementing CI/CD best practices, developers will be able to deliver high-quality software faster and enhance productivity. However, the implementation of CI/CD practices is not an easy task, you may require careful planning to execute the process and gain results.
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startingpoint

Scaling Your Department: Best Practices for Growing Your Team with Process and Tools

Sep 24, 2024 By StartingPoint In StartingPoint
As businesses evolve, so too do the demands placed on departments and teams. Whether you're in a shared services environment or leading a specialized department, scaling effectively means adding capacity without sacrificing quality or performance. When done right, growth can accelerate productivity, align team goals with the company’s objectives, and foster innovation. However, to do this efficiently, you need the right processes and tools in place.
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startingpoint

Manage Virtual Assistants: 3 Best Practices for Using VAs

Sep 24, 2024 By StartingPoint In StartingPoint
As remote work and digital collaboration become increasingly prevalent, businesses are turning to virtual assistants (VAs) to streamline operations, reduce overhead costs, and boost productivity. Virtual assistants can handle a wide range of tasks, from administrative duties to specialized project support. However, effectively managing VAs requires intentional planning, the right tools, and clear communication to ensure tasks are completed on time and align with business goals.
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startingpoint

Corporate Anxiety and Productivity Anxiety: 4 Ways to Lead and Gain Control Over Your Workspace

Sep 24, 2024 By StartingPoint In StartingPoint
In today’s high-paced business world, corporate anxiety and productivity anxiety have become increasingly common, affecting employees and leaders alike. As organizations grow and expectations rise, the pressure to consistently deliver results can quickly lead to stress, burnout, and inefficiency. The overwhelming demand to perform can drive individuals to work longer hours and make hasty decisions, often without gaining any real control over their workspace.
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InvGate

Service Level Objective: Definition, Importance, and Best Practices

Sep 24, 2024 By Ignacio Graglia In InvGate
If you work in IT or have any experience with Service Management, you've probably come across terms like Service Level Objective (SLO), Service Level Agreement (SLA), and Service Level Indicator (SLI). But what do they actually mean, and why do they matter? Understanding the role of a Service Level Objective can help ensure your IT services meet expectations—and it might just be the key to keeping your customers satisfied. Curious to find out more?
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