Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Windows 10 End of Life: What It Means And How to Prepare

Windows 10 was first launched in 2015, and it’s been a reliable choice for nearly a decade, but big changes are on the horizon. Microsoft announced the Windows 10 end-of-life (EOL) on October 14, 2025. This adds up to the 2016 and 1019 MS Office suites reaching their EOL around the same timeframe. This transition will have far-reaching implications, particularly as Windows 10 remains the dominant operating system, installed on over 62% of computers, compared to Windows 11's nearly 30% share.

How to Track an IP Address: Tools and Methods Explained

Ever wondered how to track an IP address? You might be troubleshooting network issues or dealing with security threats. While this may sound technical, it’s more straightforward than you might think once you get the hang of the basic concepts and tools involved. In this article, we'll discuss how to track an IP address and cover tools and methods. Keep reading, and by the end, you'll be able to trace an IP address confidently.

Work Order vs. Purchase Order: Unveiling the Key Differences

In the realm of business transactions, various documents play crucial roles in ensuring smooth operations and effective coordination. Among these essential documents are work orders and purchase orders, which often serve as the foundation for initiating and managing transactions within a company. While work orders and purchase orders might appear similar at first glance, it is imperative to grasp the distinctions between these two documents to avoid potential confusion and streamline the business process.

Managing Software Acquisition: Best Practices For Your Business

When it comes to acquiring new software for your organization, it's easy to focus on finding the right product and getting it implemented as quickly as possible. But without a structured software acquisition process, that can lead to overspending, compliance risks, or ending up with tools that don’t fit your needs. In this article, we’ll take a closer look at the software acquisition process and explore practical ways to improve it.

IT Infrastructure Support: Complete Guide And Best Practices

Ensuring that systems run smoothly is a key priority for any organization that relies on technology. To achieve this, effective IT infrastructure support is essential. This involves implementing a robust process for managing and maintaining hardware, software, networks, and other critical components that keep operations running seamlessly.
Sponsored Post

3 Best Practices for Resource Utilization with Professional Services Teams

In professional services, efficient resource utilization is one of the most critical components of success. Whether managing consulting engagements, delivering client projects, or overseeing internal operations, ensuring that your team is used effectively can directly impact your bottom line. Mismanagement of resources can lead to missed deadlines, overworked employees, underused team members, and poor client satisfaction.

Struggling to Unite Your Team? Start by Unifying Your Tools

Facilitating teamwork is often regarded as a matter for HR, while technology is seen as solely an infrastructural concern. But is it really as simple as that? In Tool Sprawl and How To Stop It, we exposed the productivity costs of poorly integrated tools. Now, let’s examine what these conditions can do to hinder collaboration.

Innovator Preview: 2024 Q4 Additions and Enhancements to Ivanti's Security Portfolio

Ivanti Neurons focuses on patch management with recent updates emphasizing continuous remediation and risk-based strategies. New maintenance tracks allow for routine and targeted vulnerability management. The October release enhances deployment options and introduces patch reporting features, including compliance reporting and dynamic configurations for Linux. The Q4 release aims to provide actionable evidence on exposures, linking to potential hacker targets. The session wraps up with thanks and an invitation for future discussions.

Mastering SaaS Management: Definition, Benefits, And Platforms

Software as a Service (SaaS) has revolutionized how businesses operate, offering flexibility and scalability through cloud-based applications. However, managing a growing portfolio of SaaS tools can be complex without a structured approach. That's where SaaS Management comes into play. In this article, we’ll explore what SaaS Management is, why it’s essential, and how it can help businesses save time, cut costs, and stay compliant.