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The latest News and Information on IT Service Management, Service Desk and related technologies.

Navigating the Changing Landscape: Insights into Asset Management in 2023

Jul 13, 2023 By Infraon In Infraon
Welcome to our insightful video exploring the ever-changing landscape of asset management in 2023. As the finance world evolves, asset managers face new challenges, including inflation, market volatility, and changing investor preferences. In this video, we delve into the key factors influencing the industry and how asset managers can adapt to stay competitive. We discuss the importance of innovation, differentiation, and relationship-building in a client-centric approach.
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Infraon

What is a Fixed Assets Management System?

Jul 12, 2023 By Pon Vijaya Raghvan In Infraon
A Fixed Assets Management System is a comprehensive software solution or framework designed to assist businesses in effectively tracking, managing, and optimizing their fixed assets. Fixed assets are long-term resources that a company owns and uses to support its operations or generate income. These assets typically have a significant value and are expected to provide long-term benefits to the organization.
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almaden ai

Latest Collective IQ Release brings Alma Analysis

Jul 12, 2023 By Almaden AI In Almaden AI
Almaden Inc’s flagship product, Collective IQ® for Digital Experience Management, recently underwent a transformative update. Providing extensive data collection and analysis, aided by the incorporation of generative AI, Collective IQ® introduces a new level of simplicity to the task of ensuring company employee productivity and job satisfaction. Greatly enhanced detailed data drill-downs take the guesswork out of decision-making and speed troubleshooting.
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solarwinds

Micro-Outages Uncovered: Exploring the Real Cost of Downtime for Your Business

Jul 12, 2023 By Sean Sebring In SolarWinds
Unplanned downtime is an eventuality every business tries to avoid but will face. In today’s digitally interconnected world, outages can be particularly damaging, especially if the business is unprepared. Not only can outages cause employee frustration and anger customers, leading to numerous intangible costs like lower satisfaction hurting a company’s reputation, but the loss of employee productivity caused by unplanned downtime can significantly affect the bottom line.
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InvGate

InvGate Enters a New Era: Our First Institutional Funding Round

Jul 12, 2023 By Ariel Gesto In InvGate
Fourteen years after it all started – and with several previous phases or "eras" on our backs – we're entering what is probably (up to now, at least) the most promising stage of InvGate. After much thought and deliberation, I'm proud to announce that we have found the right partner to help us take InvGate to the next level.
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servicenow

ServiceNow is a Visionary in the Gartner Magic Quadrant for Application Performance Monitoring and Observability

Jul 12, 2023 By Ben Sigelman In ServiceNow

I’m thrilled to announce that ServiceNow has been recognized as a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability. We believe this validates our strong vision and unique ability to help customers bring unified telemetry into their existing ServiceNow® Event Management and Service Operations solutions, reduce mean time to resolution (MTTR), and accelerate innovation.

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Datadog Service Catalog Demo

Jul 12, 2023 By Datadog In Datadog
See what it’s like to have a central hub for all service knowledge alongside real-time observability data, including ownership, reliability, performance, and security, all in one place. With Service Catalog, you can not only better evaluate your system’s production readiness and adherence to industry best practices at scale with Scorecards, but also better understand the interrelationships between different microservices, or capture the cascading dependencies, between services and teams.
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servicenow

4 ways CIOs can overcome critical operational challenges

Jul 11, 2023 By ServiceNow Blog In ServiceNow

Chief information officers (CIOs) are well aware of mounting pressure to do more with less. They operate against a competitive backdrop rocked by tough economic headwinds, rising technology costs, and a competitive talent market. Fortunately, IT leaders are an enterprising group. They constantly look for innovative ways to overcome operational challenges, drive their business forward, and create value for customers and employees alike.

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Better Experiences. Better Outcomes. Proactively improve your DEX

Jul 11, 2023 By Ivanti In Ivanti
A great digital employee experience (DEX) can positively impact productivity, talent acquisition and retention, security and operational agility. What if you could effectively measure and proactively optimize the experience that employees get through the devices, operating systems and applications they rely on in their Everywhere Workplace? IT and security operations teams are increasingly tasked with delivering improved DEX. However, many struggle to effectively quantify and optimize it. How do you measure the employee experience in your organization?
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Infraon

The Best AI Chatbots in 2024

Jul 11, 2023 By Arun Prasath R In Infraon
In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels.
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