Operations | Monitoring | ITSM | DevOps | Cloud

Unlocking the full potential of your organization’s IT assets requires a comprehensive understanding and efficient management of hardware and software resources. With the ever-growing complexity of modern technology ecosystems, having a robust IT asset management system in place is crucial for success. From tracking inventory and optimizing software usage to ensuring compliance and cost-effectiveness, the power of asset management software is undeniable.

Chatbots are computer programs designed to simulate human conversations through textual or auditory means. They are typically rule-based and follow predefined scripts to respond to user inputs. While chatbots excel at providing basic information and handling simple inquiries, they often lack true conversational abilities and struggle to understand complex user intents. Examples of companies utilizing chatbots include customer support bots on websites and messaging platforms.

Governance, Risk, and Compliance or GRC are the measures we put in place to protect our organization and its people. As its name implies, it goes beyond just Risk Management. GRC builds a broader framework by incorporating governance and compliance requirements to keep organizations globally protected. Done well, it ensures we have the proper guardrails in place, meet our expected responsibilities, and protect the business from internal and external threats.

“Why can’t you just use the MDM we’ve been using in corporate IT?” Sounds familiar? If you’ve been in operations IT for the last decade or more, you’ve likely heard this question from your corporate colleagues at least once. It may be a bit ironic that mobile device management may have been part of your operational tech stack for twice as many years as it’s been in the corporate conversation.

Since ServiceNow launched the Service Graph Connector for OpenTelemetry in the Innovation Lab in April 2023, we’ve seen customers use it in pre-production environments. Today, I’m excited to announce that the Service Graph Connector for OpenTelemetry is generally available for production. Service Graph Connectors allow customers to load large volumes of data quickly and easily into their configuration management database (CMDB).