Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Unleashing the Potential of Asset Tracking Software in 2023 - Infraon

Welcome to our captivating video where we unravel the immense power of asset tracking software and how it can revolutionize the way your organization manages its valuable assets. From physical equipment to IT assets and inventory, this software provides a centralized system that brings efficiency, precision, and control to your asset management practices.

What is AI Helpdesk?

In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP).

An Introduction to The Microsoft Operations Framework (MOF) 4.0

The Microsoft Operations Framework or MOF is a framework that can complement your IT Service Management (ITSM) offerings. It was specifically built to support Microsoft products. Hence, when used efficiently, it improves service quality within your Microsoft environment. Because the MOF has this clearly defined scope within the ITSM landscape, it works really well when combined with other frameworks, such as ITIL or COBIT.

Minimize Threat Exposure with RBVM & Patch Management

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Detect & Remediate Device Performance Issues to Improve IT Efficiency & Employee Productivity

March 2, 2023. Phishing attacks were by far the most reported type of global cybercrimes in 2021 -- nearly four times as often as the next most reported attack, and well over six times the rate of personal data breach reports. And yet, Ivanti's latest cybersecurity research found that only 43% of surveyed security professionals reported a phishing attack on their organization in the last 24 months.

ITAM Software Comparison: Top 5 IT Asset Management Tool Alternatives

If you stopped by this article, you're most likely searching for an IT Asset Management (ITAM) solution. And since we know that the research process might be a bit overwhelming, we put together this ITAM software comparison to give you an overview of the best alternatives in the market. Overall, an ITAM tool should provide an easy and comprehensive way to manage your organization's IT assets during their lifecycle, including mainly hardware, software, and cloud-based assets.

How to Build a CMDB And Map Your Entire IT Infrastructure

A Configuration Management Database (CMDB) is a database that stores all the information related to your company's IT infrastructure. This includes hardware, software, applications, contracts, users, and the relationships between them. It can also capture information such as configurations or baselines, making it easier for agents to track changes in that environment.

A complete guide to IT asset inventory | Infraon

Do you need help to maintain an accurate inventory of your IT assets? Look no further! Our latest blog introduces you to Infraon, the game-changing IT asset inventory management solution. Infraon is a powerful, user-friendly SaaS platform streamlining IT asset inventory management. Say goodbye to tedious manual processes and spreadsheet dependencies. With Infraon, you can effortlessly track and manage your IT assets throughout their lifecycle.

Mastering AWS Elastic Load Balancing with the Essential Metrics for Monitoring

Load balancing is a crucial component of any web application that ensures even capacity utilization and fault tolerance. However, managing a load balancer can be challenging, especially if it's a managed service like ELB. In this video, we go over the key metrics to monitor, including request count, latency, surge queue length, target connection error count, and more. If you're looking to optimize your application's load balancer performance and keep it running smoothly, this video is a must-watch.