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The latest News and Information on IT Service Management, Service Desk and related technologies.

Tech Confessions - ET, Phone Home | Crazy IT Asset Discovery Stories

See the OUT-OF-THIS-WORLD reason why one company’s software was “running like a dog.” And how to control your IT estate before it controls you. All it takes is one person abusing your systems, or one unsecured endpoint, to create risk and bottlenecks for everyone. In the era of Everywhere Work, it’s vital to have total visibility into every corner of your IT estate so you can identify risk, correct inefficiencies, control costs and maximize performance.

ServiceNow and Guidewire collaborate to improve insurance experiences

Insurance companies need to provide exceptional customer experiences. This has been a priority for years. However, insurance teams continue to be bogged down by manual processes and siloed point solutions. Companies need intelligent and connected solutions that streamline processes, improve operational efficiency, and enable easy, empathetic experiences.

Asset Maintenance Software: Streamline Your Maintenance Process for Better Business Outcomes

Asset maintenance software is a must-have for businesses of all sizes. It can help you improve asset performance, reduce maintenance costs, increase asset lifespan, improve safety, and increase efficiency. In this video, we discuss the benefits of asset maintenance software and how to choose the right software for your business. We also provide tips on how to implement and maintain asset maintenance software.
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Best Business Process Automation Software (Top Options & Key Considerations)

In this article, I'm going to break down the best business process automation software for you to consider. I've found that automation can significantly increase productivity and reduce errors in any business process. My general rule is to identify the most time-consuming and repetitive tasks and automate them first. Why trust my opinion? I've worked with several automation software solutions and have seen firsthand the benefits they bring to businesses.

5 PDQ Inventory Alternatives Software in 2024

PDQ Inventory is a powerful asset management and inventory software that has gained popularity among IT professionals for its robust features and functionality. It offers comprehensive solutions for tracking and managing software and hardware assets, automating inventory tasks, and simplifying network management. As technology evolves and new alternatives emerge, exploring other software options that offer similar or enhanced features is essential.

The 8 Best Practices for Reducing Your Organization's Attack Surface

Increases in attack surface size lead to increased cybersecurity risk. Thus, logically, decreases in attack surface size lead to decreased cybersecurity risk. While some attack surface management solutions offer remediation capabilities that aid in this effort, remediation is reactive. As with all things related to security and risk management, being proactive is preferred. The good news is that ASM solutions aren't the only weapons security teams have in the attack surface fight.

How Implementing Risk-Based Patch Management Prioritizes Active Exploits

Resistance to change is always present, especially if you think the processes you have in place are efficient and effective. Many organizations feel this way about their software management procedures until they have a security breach or incident and are left wondering where they went wrong. The reality is that most patch management programs are built on assumptions and recommendations, rather than facts about actively exploited vulnerabilities. Risk-based patch management is the answer to this issue.

How Generative AI Can Benefit Your Knowledge Management

There has been growing interest in the capabilities of generative AI since the release of tools like ChatGPT, Google Bard, Amazon Large Language Models and Microsoft Bing. With the hype comes concerns about privacy, PII, security and, even more importantly, accuracy. And rightly so. Organizations are treading cautiously with their acceptance of generative AI tools, despite seeing them as a game changer.

Tech Confessions - Attack of the Toasters | Crazy IT Asset Discovery Stories

Watch this JAW-DROPPING story about how unknown devices nearly provoked a panic for one IT team in the defense industry. They nearly shut down their entire network after receiving an alert about mystery endpoints they couldn’t identify. The lesson to be learned? You can't afford to miss ANY device on your network if you’re hoping to keep your IT estate safe and secure. Before you raise alarm bells, find what’s hidden on your network with Ivanti Neurons for Discovery.