Operations | Monitoring | ITSM | DevOps | Cloud

In today’s technology-driven world, organizations heavily rely on their IT infrastructure to support business operations and deliver seamless services to customers. However, managing the complexities of IT environments and addressing potential issues promptly can be a daunting task. This is where IT Service Management (ITSM) comes into play, providing a structured framework to manage IT services effectively.

Software vendor management is difficult. You've probably experienced it. The service desk is flooded with tickets about a specific application. Employees are frustrated. Your EUC team investigates but can’t find the root cause. So, you reach out to the vendor. Then the inevitable happens: the vendor responds with “Everything is green from our perspective”. Yet, the issues persist. Tickets continue to come in. Frustrations continue to mount.

It’s here — that time to patch your endpoints. Maybe it’s something you enjoy, but my guess is probably not. Patching can be a brutal task, and with many organizations still doing it manually, they’re spending more time and resources on patching than anyone really wants to think about. Now, given the fact that you are going to spend all that time and resources on patching, you want to make sure it goes smoothly.

Software plays a pivotal role in the operations of organizations across industries. From essential productivity tools to specialized applications, software assets are critical for driving business processes and delivering value to customers. However, effectively managing these assets can be a complex task due to the diverse range of software licenses, updates, and compliance requirements. This is where Software Asset Management (SAM) solutions come into play.

The OnPage team is pleased to inform that we’ve been included in Gartner’s ® latest Hype Cycle for ITSM, 2023 report, listing OnPage as a sample vendor in the Automated Incident Response category. For those unfamiliar with it, Gartner’s Hype Cycle for IT Service Management (ITSM) highlights tools and technologies that shape the ITSM ecosystem.

Understanding the impact of digital employee experience allows IT leaders to get a sense of the maturity of their organization, set goals and drive improvements based not on trial and error, but on clear evidence derived from organizational data. Let us now gain insights into DEX of the organization using Nexthink Experience Central.