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The latest News and Information on IT Service Management, Service Desk and related technologies.

servicenow

Users rate ServiceNow ITSM tool as a game changer

Jun 28, 2023 By Bruce Randall In ServiceNow

I’m thrilled to announce that the G2 global community of software users has ranked the ServiceNow IT Service Management (ITSM) tool the Leader in six areas: We believe this distinction validates ServiceNow’s leadership in IT Service Management, which was also named a nine-time Leader in the Gartner® Magic Quadrant™ for IT Service Management Platforms. Out of more than 360 individual G2 reviews, IT Service Management earned 4.4 out of 5 stars.

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InvGate

New Apple Zero-Days: Patch CVE 2023-32434 and CVE 2023-32435

Jun 28, 2023 By Brenda Gratas In InvGate
Apple released a series of patches today to address zero-day vulnerabilities CVE-2023-32434 and CVE-2023-32435. As Patch Management’s best practices indicate, the company advised updating the following products: iOS, iPadOS, macOS, watchOS, and Safari browser. Keep reading to understand the extent of the exploits and discover how to easily spot outdated devices on your network using InvGate Insight.
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Asset Management ROI Complete Guide | Infraon

Jun 28, 2023 By Infraon In Infraon
Unlock business success with Asset Management! Discover the power of Asset Management ROI and its impact on your bottom line. Measure value, reduce expenses, and make informed decisions to maximize returns. Watch the video to learn more! In this video, we dive into the world of Asset Management, a crucial component of corporate operations. Learn how Asset Management ROI quantifies the value gained from your investments in equipment, real estate, and inventory. Find out how it helps you assess efficiency, make informed decisions, and identify areas for improvement.
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Venkateshan Veerappan relies on ManageEngine MSP for managing their multi-client environment

Jun 28, 2023 By ManageEngine In ManageEngine
Venkateshan Veerappan, Tooling Leader and Senior IT Consultant, talks about how the MSP suite of ManageEngine helped their organization with their client audit requirements and also effortlessly adapt to remote management during the pandemic. Venkateshan shares his story of partnering with ManageEngine MSP products to meet all the needs that they have as a service provider.
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Analytics Plus webinar: How to drive successful IT infrastructure capacity planning and optimization

Jun 28, 2023 By ManageEngine In ManageEngine
With the widespread implementation of cloud infrastructure and the subsequent proliferation of resources across various hybrid platforms, IT teams often struggle to draw effective capacity plans and optimize infrastructure costs. A tailored strategic plan that manages and rightsizes IT infrastructure is the need of the hour. This way, organizations can enjoy increased visibility and scalability across varied deployments, as well as establish sustained cost savings.
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servicenow

4 ways a strategic portfolio management framework can streamline success

Jun 27, 2023 By ServiceNow Blog In ServiceNow

In today’s fast-paced business environment, determining how short-term projects fit into long-term organizational goals may seem daunting. A strategic portfolio management framework is critical for companies looking to align their projects, investments, and resources with their overall business strategy. ServiceNow Strategic Portfolio Management (SPM) can help organizations consolidate their most pressing business priorities on a single platform.

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The Challenge of Digital Nomads and Work-from-Home Environments

Jun 27, 2023 By Ivanti In Ivanti
Watch the full clip here. Ivanti’s research into remote work trends found that while 43% of office workers are allowed to work flexibly, 71% say they want to. Why is that 28-point preference gap still with us even after several years of widespread – and widely successful – remote and hybrid work? What barriers are keeping leaders from chipping away at that preference gap, and why should they?
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Phishing 2.0: How to Stop Cyberattacks Even Pros Can't Catch

Jun 27, 2023 By Ivanti In Ivanti
According to Ivanti's 2023 Press Reset cybersecurity report, over 50% of surveyed security professionals said their organizations hadn’t experienced a phishing attack – despite virtually every organization getting phished last year! Today’s phishing campaigns use sophisticated social engineering techniques and the latest AI advances with devastating effectiveness, tricking your most valuable users out of sensitive information, network access and personal credentials.
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InvGate

IT Asset Tagging: How to Tag Software and Hardware Assets

Jun 27, 2023 By Melisa Wrobel In InvGate
When managing assets across your organization, IT asset tagging acts as a starting block. It ensures that everything is properly identified and easily tracked to avoid inaccurate inventory records, unregistered losses, or misusage. The practice provides a systematic approach to label and identify software and hardware assets to easily track relevant information throughout the asset’s whole lifecycle.
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