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The latest News and Information on IT Service Management, Service Desk and related technologies.

How Agile funding helps fund what works

Have you met anyone in your organization who likes the budgeting process? Probably not. Business areas don’t like to get stuck with allocations granted from guessing the amounts they’ll need long before a solid plan is in place. The finance department gets blamed when the business areas don’t get what they want. Executives dislike the infighting and arguments that result when people seek funding for projects that only somewhat align with the organization’s goals.

Everything You Need to Know About SolarWinds Observability-Our Transformational Subscription Service

Transformation is key to being at the forefront of the tech industry, and over the past two years, I’ve been excited to lead an outstanding team of developers and engineers as we’ve embarked on evolving our monitoring tools toward observability. With this in mind, we’re excited to announce two significant product releases today. The first is a completely new product offering and subscription service we call SolarWinds® Observability.

It's Time to Rethink Observability and Rethink SolarWinds

Everyone in the information technology industry understands “change” is guaranteed. People are creative and constantly striving to find more efficient ways to solve problems and more innovative ways to deliver services to consumers. But keeping up with the constant cloud and internet technology shifts and taking advantage of all the new capabilities is a harrowing task for digital organizations.

What does ServiceDesk Plus do? | Unified IT and enterprise service management platform

ServiceDesk Plus is the flagship ITSM and ESM platform from the ManageEngine suite of products. The platform, available in both cloud and on-premises versions, is built for enterprises at all levels of IT maturity to find quick value in their ITSM investment. ServiceDesk Plus offers out-of-the-box capabilities such as no-code automations, visually configurable workflows, a conversational AI agent, and rapid creation of new instances.

Ivanti Neurons for Patch Management

Ivanti Neurons for Patch Management enables you to prioritize and patch vulnerabilities based on active risk exposure, patch reliability, and device compliance, health and risk from a single web interface. In this video we take a firsthand look at this cloud-native patch management solution and its key features and capabilities that help you better protect against data breaches, ransomware and other threats that stem from software vulnerabilities.

The 7 Pillars of DEX Visibility: How Nexthink provides a complete picture of your Digital Workplace

The ‘last mile’ is a term used in the logistics and telecommunications industry to characterize the obstacles businesses face trying to deliver products to customers during the very last part of their supply chain. You might have a world-class infrastructure, high-end technology, and the most sophisticated processes and skilled resources, but if your product doesn’t reach the customer at the right time and place, your business suffers.

How Asset Infinity solved the issue of multi-location Asset Management for a Financial Institution

‍Financial companies have lots of assets that are valuable and these assets such as laptops, mobiles etc. contain crucial information that is crucial for business continuity and for maintaining SLAs and TATs. Not too surprisingly, even financial sector entities such as banking institutions, lending services, brokerage firms face several issues due to mismanagement of assets. As a result, they suffer from asset misplacement, asset theft, decreased productivity, and unknown asset movement.

11 IT Skills in Demand for 2025

We don’t know what the future holds. We never have and never will. But we can plan for the future based on assumptions and the insights provided by trusted industry sources. Bearing that in mind, we asked 11 IT professionals what they thought were the top IT skills in demand not for 2023 but 2025. Why, you may be asking yourself. Well, because we wanted to get a more midterm picture of what IT and IT service management (ITSM) industry authorities believe is in store for the next few years.

Turning down noise, upping employee productivity with a nudge engine

Employees are constantly bombarded with pings, bells, and dings announcing texts, chats, and emails—even at night and on weekends. Originally designed to help us, these notifications have become a distracting barrage that's hurting our ears, thought processes, and collective productivity. Delivering a better employee experience offers a competitive advantage. The time is right for a more effective, AI-driven, human-sensitive smart assistant that boosts employee productivity: a nudge engine.