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The latest News and Information on IT Service Management, Service Desk and related technologies.

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startingpoint

5 Service Desk Management Tools For Enterprise Teams

Oct 24, 2022 By StartingPoint In StartingPoint
The best service desk management tools for enterprise teams bring much-needed clarity and order to the process of delivering support. By automating tasks, ticketing systems make it easier to keep track of customer requests and issues. As enterprise teams strive to deliver ever-higher levels of customer support, they require access to powerful workflow automation tools. Our favorite is StartingPoint. Sure we're a little biased, but this workforce management solution is a game-changer for ambitious enterprise teams that want to centralize their operations and provide an amazing customer experience. StartingPoint consolidates all of your customer information, conversations, and files in one place to streamline your workflows.
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solarwinds

How Businesses Are Benefiting from Hybrid Cloud Infrastructures

Oct 24, 2022 By Joey D'Antoni In SolarWinds
Side by side with the popularity of hyperscale public cloud providers such as AWS and Microsoft Azure, many organizations maintain on-premises data centers. Organizations may keep them for mission-critical legacy systems with performance demands the cloud cannot meet, or simply be in transition and have not yet migrated their infrastructure to the cloud.
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ivanti

Take Stock During Peak Season

Oct 21, 2022 By Rob DeStefano In Ivanti

It’s that time of the year again and peak season 2022 feels different. With supply chains and global economies in flux, businesses have a lot to consider. Shipping woes are subsiding in many areas – consider that a year ago, the queue at the Port of Long Beach, California was approaching a peak of 110 vessels, down to eight freighters in September of this year. East coast ports in the US and others around the globe are seeing rising tides.

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ivanti

Privacy, Please! Why a Comprehensive Federal Framework is Essential to Protect Consumer Data Privacy

Oct 21, 2022 By Brooke Johnson In Ivanti

Laws vary by state. That’s expected. Fairbanks, Alaska, enacted a law prohibiting the provision of alcoholic beverages to moose, so don’t even think about it. In a part of Washington State, good luck trying to kill Bigfoot. (Not because Bigfoot doesn’t exist, but specifically because it’s illegal per a 1969 law.) But what happens when state-specific regulations are used to address a topic that transcends geographic boundaries like, say, the internet?

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Phishing Attacks and Marketing Minds: How Hackers Use Unexpected Skills to Break Their Targets

Oct 21, 2022 By Ivanti In Ivanti
In this episode, Chris tries to convince Ashley that marketers naturally make excellent hackers, based on modern phishing attacks and techniques… And Ashley confirms his guess by revealing the lengths to which marketers will go to “spoof” natural conversation and drive their target audience to take action.
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Microsoft's Coordinated Disclosure Discussion from BlackHat & DefCon '22: Security Insights

Oct 21, 2022 By Ivanti In Ivanti
Security Insights welcomes its new host, Ashley Stryker, into the mix! In today's episode, Chris Goettl and Daniel Spicer break down some backlash from Microsoft customers on their failure to disclose a “ninja patch” on a vulnerability researchers found months before the fix. Listen in as the trio discuss security transparency and best practices for vendor coordinated disclosures of vulnerabilities for cloud versus on-prem products and much more!
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Infraon

How to Achieve Efficient Asset Management With The Best SaaS Solutions

Oct 21, 2022 By Infraon In Infraon
Worried about how you can streamline operations within your company? Keeping track of internal processes, especially managing assets (regardless of their type), is an important task that calls for greater accountability and efficiency. Effective asset management can help you save time, effort, and money, gather valuable insights to make an informed decision and get acquainted with factors that could influence your organization’s growth.
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Infraon

What is Fixed Asset Management Software? Why is it Important for Manufacturing Companies?

Oct 20, 2022 By Chandana In Infraon
Fixed asset management is a key to a business’s ability to generate revenue, companies must keep track of their assets’ location, quantity, condition, and depreciation status. However, this can be a difficult task for businesses of any size.
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InvGate

U.S. Agencies Must Create their Software Asset Inventory in 90 Days - Here's How to Automate it

Oct 20, 2022 By Celeste Mottesi In InvGate
On September 12, the White House ordered U.S. agencies to create a complete inventory of all third-party software they use within 90 days for IT security reasons. This could pose a real challenge for the heads of Executive Departments and Agencies, but with the right tool, this task can be easily automated.
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