Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

ivanti

How to Balance Security With DEX for a Critical Advantage

Oct 31, 2022 By Jason Bruce In Ivanti

Raise your hand if you enjoy being kicked out of the application you were working on for an unexpected security patch! No one? We can wait … Really, no one? Okay, we figured. And we’re not surprised. Jamie Whalen, host of the Everywhere Workplace Podcast, recently sat down with Steve Brasen, Research Director for Enterprise Management Associates, to talk about the perceived conflict between Digital Employee Experience (DEX) and security.

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S2E3: How to build life cycles and workflows with a visual builder in ServiceDeskPlus Cloud

Oct 31, 2022 By ManageEngine In ManageEngine
Learn how organizations can use visual workflow builders to systematize various ITSM practices, including incident and problem management; service request fulfillment; and change, project, release, and asset management. Design graphical life cycles and workflows on an easy-to-use canvas to guide IT teams, minimize errors, and perform custom actions like notifying users, updating fields, executing custom functions and more.
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InvGate

ITSM Statistics: The 2023 State of ITSM Process Adoption

Oct 31, 2022 By Sophie Danby In InvGate
Whether you know it or not, it’s quite possible that your organization has an IT Service Management approach. After all, every business wants to have the right capabilities to deliver value to its customers. But is it too possible? What’s the state of ITSM process adoption? That’s what we’re about to find out! In H1 2022, AXELOS created an IT Service Management (ITSM) Benchmarking Report for its myAXELOS subscribers.
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S2E3: Crafting visual lifecycles and workflows in ServiceDesk Plus - Masterclass 2022

Oct 31, 2022 By ManageEngine In ManageEngine
Learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management using graphical life cycles and workflows. Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals and more.
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InvGate

The Definitive ITSM Implementation Checklist [+Free Template]

Oct 28, 2022 By Steve Manjaly In InvGate
Implementing a new service desk, however beneficial it may be, is fraught with challenges. In fact, if you google “Reasons why ITSM implementations fail,” there’s no dearth of articles and peer-reviewed research papers. But the truth is that the process is easier than it looks like – if you have an ITSM implementation roadmap and this helpful ITSM implementation checklist we’re about to provide you with.
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Infraon

SaaS Based Asset Management: 5 Main Reasons why Asset Managers choose it

Oct 28, 2022 By Infraon In Infraon
In today’s fiercely competitive world, all businesses strive to boost productivity while maintaining minimal overhead expenses and strong margins. In order to consciously, effectively, and affordably scale up and down with demand to supply the storage and processing capacity they need on a global scale, cloud architecture and Software-as-a-Service (SaaS) solutions have evolved.
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Infraon

What are the Best Practices to Improve the Incident Management Process?

Oct 28, 2022 By Infraon In Infraon
DevOps and IT Operation teams employ the incident management process to respond to an unanticipated event or service outage and return the service to operational status. In the ITIL framework, it is a mechanism that links end-users and the IT department for more effective incident response. A robust incident management system in any company will allow the employee to raise a ticket detailing the issue he/she is facing.
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ivanti

Securing Productivity in Supply Chains

Oct 28, 2022 By Rob DeStefano In Ivanti

Mobile device management – it’s been part of your operational technology portfolio for a long time. You’ve been using it for years – or maybe decades – to stage device configurations, push software updates and more. You might be using our Ivanti Avalanche MDM solution to manage your rugged mobile deployments. The device, OS and app management capabilities remain at the center of your mobility management program, and that isn’t going to change.

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solarwinds

Is Kubernetes Still the Best Container Orchestration Tool?

Oct 28, 2022 By Melissa Palmer In SolarWinds
Over the last few years, containers have been one of the hottest topics when it comes to radically changing the way we develop, operate, and maintain our applications. And it’s no coincidence the rise of containers has occurred right alongside the rise of the cloud and the DevOps movement. This shift in development and operations has brought new challenges as container technologies have evolved.
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