The latest News and Information on IT Service Management, Service Desk and related technologies.
The recipe for a delightful employee experience is all about adding heaps and heaps of delightful service desk experiences. Think about it, what good is a service desk if it doesn’t solve your employees’ day-to-day tech issues? According to Forrester’s The State Of The Service Desk, 2022 report, only 66% of employees contact their service desk more than once a year.
These days technology is essential for businesses as their clients only want the best technology. Moreover, competition is high and having the best technology is significant for running daily operations successfully. Therefore, when an organization is equipped with a lot of assets in order to keep them maintained. In the market, there are several technologies available for effective asset management such as Barcode, QR Code, RFID, GPS, BLE, NFC, IoT, etc.
Australia’s government has big aspirations to increase public service capability and capacity. By reducing its reliance on external firms and bringing capabilities in-house, the government hopes to boost efficiency, improve spending, and become a more equitable, inclusive employer. This transition won’t necessarily be easy. Manual processes and disparate legacy systems will make it difficult for government agencies to deliver great employee experiences.
