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The latest News and Information on IT Service Management, Service Desk and related technologies.

How operating excellence is redefining enterprise success

For years, enterprises have defined success by higher earnings, bigger market share, or the launch of a new product or service. Lately, however, success has been redefined to encompass much more. For example, organizations are also being evaluated on the success of their operations. Executive leaders are under pressure to: Operations have always been the lifeblood of the business.

What Is the Importance of Timely Verification of Your Physical Assets?

An organization is equipped with lots of assets and pieces of equipment however when an organization is not equipped with automated asset tracking software then the organization ends up Having no accurate information of asset location. And the reason is a lot of assets are either lost or misplaced.

Introduction to Fail Over Service (FOS)

This video talks about why it's essential to set up Fail Over Service in ServiceDesk Plus and includes the workflow, pre-requisites, configurations, and the complete FOS implementation for new installations. The following links will guide you through the procedures to follow when you upgrade or restore ServiceDesk Plus.

Banking platform maker overhauls global IT support, reaps rewards

If you’re a banking customer, chances are you’ve used a product created by Intellect Design Arena. The Chennai-based fintech company supports more than 10 million transactions a day across 91 countries, with cloud-native solutions for core banking, transaction, risk, treasury, and insurance. Intellect has doubled its customer base nearly every year.

Consulting Sales Process (5 Closing Steps)

Do you have a consulting sales process to effectively close consulting clients? When you have clear and consistent sales processes, this inevitably leads to closing more sales. While it is important to experiment and test new strategies, you must develop a repeatable sales process that is scalable. If you’re interested in learning new closing techniques, keep reading.

Delivering Better Service Experiences with AI-Powered Agents

For the last two years, it’s an understatement to say we’ve witnessed big shifts in the relationship between most employees and their work environment. Many of us saw our work experience transform seemingly overnight into predominately a digital one as working from home became the ‘new normal.’

UK Companies to Test Four-Day Work Week

Beginning in June, at least 30 companies in the United Kingdom will take part in a pilot of a four-day work week. Employees at these companies will work 32 hours per week rather than the standard 40, with no changes to their compensation or benefits. As the program progresses over a six-month trial period, researchers will analyze its effects on employee productivity, along with other variables including employee wellbeing and the environmental impact.

A Complete Overview of Asset Labeling in the Asset Tracking Software

When an organization is equipped with lots of assets and equipment it is essential to keep track of each asset. However, keeping track of each asset is not an easy task, this is where Asset labeling comes into play. It is extremely helpful to the organization in keeping track and you can store valuable information about each asset. in this blog, we will go through a complete overview of Asset labeling. So, without any further ado let us begin!