Operations | Monitoring | ITSM | DevOps | Cloud

In this video, our product specialist, Matt Beran, shows us how dashboards can help you visualize warranty status, manage expirations, track inventory levels, and make smarter decisions about costs, vendors, and repairs. You’ll learn how warranty tracking works in InvGate Asset Management, how to spot trends that affect IT performance, and how to budget more effectively with interactive dashboards.

What is ITSM? In this beginner-friendly video series, we break down IT Service Management in the simplest terms possible so you can understand how it impacts businesses today. Whether you’re a student, IT professional, or business owner, you’ll learn the fundamentals of ITSM, its key processes like incident management, change management, and service request handling, and why it’s essential in 2025’s fast-paced digital world. By the end, you’ll know exactly how ITSM streamlines operations, reduces downtime, and improves service quality.

Major enhancements are planned for the Apple ecosystem, focusing on app management and productivity improvements. Ivanti's platform will receive updates to enhance security and manageability. Upcoming features include improvements to the admin experience, fixes for username errors during sync, and new capabilities for controlling configuration distribution, all aimed at enhancing user experience and operational efficiency.

In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We will go over how to build change templates for the various change types, craft a visual workflow builder for deploying changes, and leverage release and project management capabilities to ensure the successful deployment of changes.

In the fifth episode, we showcased all the latest features released in ServiceDesk Plus since the beginning of the year, followed by an AMA session where the following experts answered your queries.

SharePoint Vulnerabilities and Security Updates SharePoint is currently facing vulnerabilities that are being actively exploited, leading to guidance from Microsoft and CISA. An attack chain known as Tool Shell is taking advantage of CVEs, revealing new security risks. On-prem software poses significant threats as attackers can decrypt it. Mitigation involves applying updates and improving threat detection. Additionally, Exchange Server has a security update addressing five vulnerabilities, and users must switch from EWS to Microsoft Graph by October 2026.

Highlight important requests—or anything else—in Alloy Navigator with color cues that make them pop right off the screen. See statuses, key requesters, or emergencies at a glance, and never miss what matters most! Perfect for IT teams keeping work organized and efficient! Conditional highlighting for data views was introduced in the Winter 2023 release of Alloy Navigator, for both Enterprise and Express editions, along with other great features.#AlloyNavigator.