Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

ABM Device Migration in 45 seconds

ABM Device Migration in 45 seconds Migrating Apple devices to a new MDM is easy with Ivanti Neurons, particularly using Apple's OS 26 in Apple Business Manager. The process includes adding Ivanti Neurons, searching for devices, and assigning them to the new MDM server. Setting an enrollment deadline is important. Users get notifications to restart their devices, and after a simple restart, they can enroll with one click, ensuring a smooth migration experience.

Live in London: Adoption & AI Confessions @ Nexthink Experience

Tim and Tom are back with another special DEX Show Live!—recorded last week at Nexthink Experience London at the Intercontinental by the iconic O2. Day 1 of the world's biggest DEX event saw over a thousand IT pros gather for two days of innovation, insight, and energy. In this lively episode, the hosts are joined by Guillaume Charles, Senior Director of Product Management (Diagnostics) at Nexthink, and Gabriela Moraes from Electrolux to explore the state of digital and AI adoption in the enterprise.

Medical Inventory Management Guide: 6 Best Practices

In the healthcare sector, medical inventory management is far more than a simple logistical task. It directly impacts patient safety, quality of care, and cost control. A stockout of sterile gloves, syringes, or essential devices can delay a procedure, while overstocking leads to waste and ties up financial resources. With strict regulations, mandatory traceability, and urgent demands, healthcare facilities must find the right balance.

From Firefighting to Proactive Resolution: How Almaden's Collective IQ Is Revolutionizing the Service Desk

Picture this: It’s Monday morning, the Service Desk ticket queue is piling up, and Level 1 analysts are already in full “firefighter mode.” Every ticket feels like a blaze: users locked out, critical apps running slow, unexplained system failures. The problem? They’re trying to put out flames without seeing where the fire started. Without real visibility into the environment, troubleshooting is based on trial and error.

Why DEX Scores Must Be Part of Every Total Cost of Ownership Study

Price is not the same as cost. When organizations evaluate new end-user technology investments, whether that’s laptops, operating systems, or management tools the conversation inevitably turns to Total Cost of Ownership (TCO). TCO studies traditionally focus on direct, measurable costs: hardware procurement, software licensing, support contracts, and lifecycle services. But there’s a growing blind spot in these calculations: the employee experience.

Top 12 ITSM Tools And Software in 2026: Expert Review

Choosing the right ITSM tool is a key step in shaping how IT teams deliver services and support business goals. The market is evolving quickly, with vendors expanding features to cover automation, AI-driven support, and integrations that go beyond IT. For organizations planning their 2026 IT strategy, understanding what each tool offers is critical.

Top 5 Enterprise Asset Management (EAM) Software Tools for 2026

Enterprise Asset Management (EAM) software helps organizations manage physical assets throughout their lifecycle. It provides visibility into asset health, streamlines maintenance, and ensures resources are used efficiently, keeping operations reliable and costs under control. These capabilities are becoming fundamental for organizations, especially considering that, according to the IFS EAM Trend Report, 38% of asset managers admit they don’t have access to real-time data.