The latest News and Information on IT Service Management, Service Desk and related technologies.
Discussing the pitfalls of ITIL, and why it’s worth nevertheless.
The business challenges organizations face today are enormous: increased efficiency, lower costs, supply chain resilience, revenue growth, talent retention, and digital fragmentation. A modern enterprise needs an adaptable operating model to support its business goals. This requires a range of data, analytical, and AI capabilities to reach the desired business outcomes—from simple to cutting edge.
Almaden, Inc's IT Asset Management (ITAM) product, SmartCenter™, now takes advantage of tight integration with Almaden's Collective IQ® (CIQ®) solution, focused on Digital Experience Management. A hallmark of SmartCenter™ is its ability to collect, clearly present, and comprehensively manage device and software details pertaining to a company's IT assets. It helps IT to track assets and their effective usage, plan budgets, troubleshoot employee issues, and more. The intent is to create a smoothly functioning, cost-effective digital environment.
