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The latest News and Information on IT Service Management, Service Desk and related technologies.

7 Asset Management Automation Ideas To Apply!

Jul 30, 2025 By InvGate In InvGate
Keeping track of IT assets doesn’t need to be a mess of spreadsheets and manual updates. In this video, Matt Beran, Product Specialist at InvGate, shows you seven practical automations in InvGate Asset Management that make everyday tasks easier—from software tracking to warranty alerts and duplicate detection.
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How Automating Incident Management Can Improve ITSM Workflows

How Automating Incident Management Can Improve ITSM Workflows

Jul 30, 2025 By OpsMatters In OpsMatters
Incident Management is a core use case for many ITSM platforms, but in most cases, there are ways to improve its implementation. One of those is through automation, and that's particularly true if multiple platforms are involved. In this article, you'll learn how automating incident management can speed up your workflows and deliver better service results for you and your clients.
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almaden ai

Almaden Supports IT Teams with the Windows 11 Upgrade

Jul 29, 2025 By Almaden AI In Almaden AI
Microsoft has officially announced the end of support for Windows 10, effective October 14, 2025. This marks a significant transition point for enterprises and managed service providers (MSPs) as they must migrate users to Windows 11 to maintain security compliance and ongoing support. However, the shift to Windows 11 is not simply a version change - it introduces new system requirements, updated security features, and performance expectations. For many organisations, the upgrade demands detailed asset analysis, hardware compatibility assessments, and proactive management of employee experience to avoid business disruption.
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InvGate

SolarWinds Web Help Desk Migration: How to Move Your Data Smoothly

Jul 29, 2025 By Natalí Valle In InvGate
If you're currently using SolarWinds Web Help Desk (WHD), you may have started hearing rumors about a shift in their licensing model. According to a recent Reddit post from a user in the community, SolarWinds is ending perpetual licenses for WHD and will move exclusively to 3-year subscription licenses. While this hasn’t been officially confirmed through SolarWinds' website yet, it’s something that’s caught the attention of many users.
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Unifying Autoregressive and Diffusion-Based Language Models

Jul 29, 2025 By ServiceNow In ServiceNow
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.
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ivanti

What Is a BadUSB? Understand the Threat and How to Prevent It

Jul 29, 2025 By Subhojit Roy In Ivanti
Lurking beneath the convenience and everyday nature of USB devices is a sophisticated cybersecurity threat known as BadUSB. BadUSB is a type of attack that leverages the reprogrammable firmware in USB devices (e.g., flash drives, keyboards, charging cables) to carry out malicious actions. Unlike traditional malware, which lives in the file system and can often be detected by antivirus tools, BadUSB lives in the firmware layer.
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Essential Monthly Developer Updates: Security and Software Improvements

Jul 29, 2025 By Ivanti In Ivanti
Monthly developer updates focus on critical areas like Azure vulnerabilities and Visual Studio updates. Attention is needed for the Azure Monitor agent and service fabric, especially regarding auto-update settings. With Windows 10 nearing its end of life, organizations should consider ESU support. Adobe updates address vulnerabilities in After Effects, InCopy, and Illustrator. Windows updates for versions 10 and 11 tackle various vulnerabilities, while SQL Server and SharePoint server updates are essential for security.
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ivanti

Your Windows 11 Migration Is Looming - but There's a Bot for That

Jul 28, 2025 By Dan Lahan In Ivanti
I recently spoke with a CIO who had committed a large amount of IT resources to manually migrating computers from Windows 10 to Windows 11. The process required months of planning, device assessments, compatibility testing and hands-on coordination to avoid disruptions to day-to-day business operations. While their dedication ensured their rollout was on track for the looming Windows 11 end-of-support date, it highlighted the strain such projects place on internal teams.
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Hector

Why Excel Falls Short for Inventory Management - And What to Use Instead

Jul 28, 2025 By Hector In Hector
Inventory management is a critical function for any organization. Many small businesses begin with Excel inventory management because it’s accessible and low-cost. While inventory management in Excel may work in the short term, it quickly becomes inefficient as your operations grow.
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