Operations | Monitoring | ITSM | DevOps | Cloud

Application control and privilege management focus on user access and privileges, emphasizing the importance of whitelisting over blacklisting applications. Privilege management allows for on-demand elevation, reducing local admin rights. Trusted ownership minimizes administrative tasks, while audit mode collects event data for rule creation. A new policy change request feature streamlines access requests through ServiceNow, and future enhancements include importing configurations and integrating with bots.

The world of agentic AI is evolving fast–but so is the noise surrounding it. As AI agents promise to revolutionize workflows and decision-making, IT and business leaders are left wondering: What's real, what's hype, and what's worth investing in? In this candid and practical session, we'll break down the current landscape of agentic AI and help you navigate it with clarity. Agenda.

ITSM vs ITIL – The Key Differences You Must Know in 2025.

Is ITSM the Same as ITIL?

What is ITSM in Simple Terms?

Reality Bytes is back! In this episode, Tim, Tom, Megan, and Sean dive deep into DEXOps—the practice of operationalizing Digital Employee Experience. Building on insights from the show's recent webinar series, the team explores how IT leaders can shift from reactive firefighting to a proactive, structured approach that drives measurable business value. They cover the key pillars of DEXOps—from people development and process rigor to technology selection, communication strategies, and leadership alignment. You’ll hear why DEXOps isn’t a side project or “hobby,” but a mission-critical discipline, as essential as security or uptime.

ITSM vs ERP – What’s the Difference? In this video, we break down the key differences between IT Service Management (ITSM) and Enterprise Resource Planning (ERP) in a straightforward manner. If you’ve ever been confused about how these two systems work, you’re not alone! We’ll cover what ITSM is, how it helps organizations manage IT services, and how ERP streamlines core business processes like finance, HR, and supply chain.

Shorter days ahead… Switch your Alloy Navigator to Dark Mode and give your eyes a break during cozy afternoons. Perfect for anyone who likes to work in a calmer, low-light environment! Yes, we’re a bit late to the party. Dark Mode for technicians finally arrived in Spring 2025 for Enterprise and Express.